{"id":127663,"date":"2023-07-19T20:23:45","date_gmt":"2023-07-19T20:23:45","guid":{"rendered":"https:\/\/esim.holafly.com\/pt\/?p=127663"},"modified":"2024-07-26T17:31:43","modified_gmt":"2024-07-26T17:31:43","slug":"holafly-politica-reembolsos-superflexivel","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/pt\/noticias\/holafly-politica-reembolsos-superflexivel\/","title":{"rendered":"Holafly apoia voc\u00ea: nova pol\u00edtica de reembolsos superflex\u00edvel"},"content":{"rendered":"\n<p><strong>A Holafly, buscando melhorar a experi\u00eancia de seus clientes<\/strong> e oferecer tranquilidade ao comprar um eSIM internacional, <strong>apresenta sua nova pol\u00edtica de reembolso superflex\u00edvel<\/strong>. A seguir, explicaremos do que se trata, suas caracter\u00edsticas e como ela se aplica\u2026 Tenha em mente que <strong>a Holafly sempre est\u00e1 aqui para garantir sua experi\u00eancia ao usar seu eSIM<\/strong> <strong>internacional<\/strong>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/pt\/noticias\/holafly-politica-reembolsos-superflexivel\/#Como_e_a_politica_de_reembolsos_superflexivel\" >Como \u00e9 a pol\u00edtica de reembolsos superflex\u00edvel?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/pt\/noticias\/holafly-politica-reembolsos-superflexivel\/#Holafly_vs_operadoras_comparacao_de_politicas_de_reembolsos\" >Holafly vs operadoras: compara\u00e7\u00e3o de pol\u00edticas de reembolsos<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_e_a_politica_de_reembolsos_superflexivel\"><\/span>Como \u00e9 a pol\u00edtica de reembolsos superflex\u00edvel?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Na Holafly, estamos conscientes de que voc\u00ea \u00e9 o foco de aten\u00e7\u00e3o<\/strong>; sua experi\u00eancia de compra e uso do eSIM internacional \u00e9 o que mais nos interessa, para sempre oferecer a maior satisfa\u00e7\u00e3o poss\u00edvel em rela\u00e7\u00e3o \u00e0 internet m\u00f3vel. <\/p>\n\n\n\n<p>\u00c9 por isso que <strong>compreendemos duas coisas<\/strong>: em algumas ocasi\u00f5es, <strong>voc\u00ea pode desistir ou cancelar a compra<\/strong> por suas pr\u00f3prias raz\u00f5es; <strong>e tamb\u00e9m podem ocorrer falhas de conex\u00e3o que impe\u00e7am o uso do seu eSIM<\/strong>. Sabendo dessas duas situa\u00e7\u00f5es que podem surgir, <strong>nasce a nova pol\u00edtica de reembolso superflex\u00edvel<\/strong> da Holafly, especialmente projetada para viajantes como voc\u00ea.<\/p>\n\n\n\n<p>No momento em que voc\u00ea <strong><a href=\"https:\/\/esim.holafly.com\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">compra um eSIM internacional na loja Holafly<\/a><\/strong>, agora voc\u00ea se sentir\u00e1 mais tranquilo do que nunca. Com esta pol\u00edtica de reembolsos superflex\u00edvel, caso ocorra algum problema ao configurar, instalar ou utilizar seu chip virtual de viagem, ou se voc\u00ea decidir n\u00e3o usar seu eSIM para o destino para o qual viajaria, <strong>voc\u00ea ter\u00e1 at\u00e9 6 meses para solicitar o reembolso de 100% do dinheiro pago (dependendo da situa\u00e7\u00e3o apresentada)<\/strong>. A seguir, apresentamos os tipos de reembolsos inclu\u00eddos na nova diretriz de reembolsos:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reembolso total Holafly<\/h3>\n\n\n\n<p><strong>A Holafly reembolsar\u00e1 100% do valor<\/strong> que voc\u00ea pagou ao comprar seu eSIM internacional, <strong>caso voc\u00ea tenha desistido da compra<\/strong>. Para se qualificar para esse tipo de reembolso, voc\u00ea deve levar em conta as seguintes condi\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Apenas ser\u00e1 v\u00e1lido se voc\u00ea comprou o eSIM no site oficial<\/strong> da Holafly.<\/li>\n\n\n\n<li><strong>O eSIM n\u00e3o deve ter sido ativado<\/strong>, ou seja, sem consumo de dados m\u00f3veis. No entanto, <strong>a equipe de suporte ao cliente pode analisar casos espec\u00edficos<\/strong> para fornecer solu\u00e7\u00f5es e avaliar seu caso, <strong>caso o eSIM j\u00e1 tenha sido ativado<\/strong>.<\/li>\n\n\n\n<li>N\u00e3o deve exceder o limite de <strong>6 meses a partir da data da compra<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Reembolso por telefone bloqueado\/incompat\u00edvel &#8211; Holafly<\/h3>\n\n\n\n<p>Se o seu <strong>telefone celular estiver bloqueado para usar o eSIM virtual<\/strong>, ou se a <strong><a href=\"https:\/\/esim.holafly.com\/pt\/chip-esim\/celulares-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\">configura\u00e7\u00e3o do eSIM em um dispositivo n\u00e3o for compat\u00edvel<\/a><\/strong>, a Holafly pode oferecer um reembolso, sob as seguintes condi\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Voc\u00ea n\u00e3o deve ter escaneado o chip eSIM<\/strong>, portanto, n\u00e3o deve ter havido consumo de dados.<\/li>\n\n\n\n<li><strong>N\u00e3o deve ter excedido o limite de 6 meses<\/strong> a partir da data em que comprou seu eSIM.<\/li>\n\n\n\n<li><strong>Enviar um screenshot para verificar a incompatibilidade ou bloqueio<\/strong> do seu telefone ao usar o eSIM.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Falhas na conex\u00e3o do seu eSIM<\/h3>\n\n\n\n<p>Se houver <strong>falhas de conex\u00e3o com o provedor de rede no momento de usar o cart\u00e3o eSIM internacional da Holafly<\/strong> no pa\u00eds de destino, seu caso ser\u00e1 analisado para determinar um reembolso parcial ou total do valor pago. Para solicitar o reembolso nesse tipo de situa\u00e7\u00e3o, leve em considera\u00e7\u00e3o o seguinte:<\/p>\n\n\n\n<p><strong>Antes de solicitar o reembolso:<\/strong><\/p>\n\n\n\n<p><strong>Entre em contato com nossa equipe de atendimento ao cliente<\/strong> <strong>em help@holafly.com<\/strong> ou atrav\u00e9s do chat na loja virtual Holafly <strong>para relatar o problema de conex\u00e3o com seu eSIM<\/strong>. No momento em que ocorrer essa falha, por favor, relate a situa\u00e7\u00e3o, pois <strong>n\u00e3o poderemos garantir um reembolso ap\u00f3s o vencimento da validade do eSIM<\/strong>.<\/p>\n\n\n\n<p><strong>Se voc\u00ea cumprir os aspectos mencionados<\/strong> anteriormente, <strong>poder\u00e1 solicitar um reembolso total proporcional<\/strong> (ser\u00e1 cobrada uma taxa administrativa de $3.5) ou um reembolso parcial, dependendo do consumo de dados que voc\u00ea tenha realizado.<\/p>\n\n\n\n<p><strong>Solicitando o reembolso:<\/strong><\/p>\n\n\n\n<p><strong>Prepare as informa\u00e7\u00f5es necess\u00e1rias e capturas de tela espec\u00edficas do seu caso<\/strong> para que possamos identificar o problema e fornecer a melhor resposta poss\u00edvel. Quanto \u00e0 resposta, n\u00e3o se preocupe, pois <strong>a equipe de suporte est\u00e1 dispon\u00edvel 24 horas por dia, 7 dias por semana<\/strong>\u2026 Eles responder\u00e3o em quest\u00e3o de minutos!<\/p>\n\n\n\n<p><strong>Sobre o reembolso da Holafly do seu dinheiro:<\/strong><\/p>\n\n\n\n<p>Voc\u00ea deve considerar que <strong>os reembolsos s\u00e3o realizados sobre o valor exato que voc\u00ea pagou<\/strong> no momento da transa\u00e7\u00e3o. Se, por exemplo, voc\u00ea comprou um eSIM com um c\u00f3digo de desconto, o reembolso ser\u00e1 calculado com base no <strong><a href=\"https:\/\/esim.holafly.com\/pt\/dicas-de-viagem\/holafly-codigo-desconto\/\" target=\"_blank\" rel=\"noreferrer noopener\">pre\u00e7o com o desconto<\/a><\/strong> utilizado, e n\u00e3o no pre\u00e7o original. Portanto, <strong>n\u00e3o ser\u00e3o reembolsados custos adicionais que n\u00e3o sejam referentes ao pr\u00f3prio produto<\/strong>, <strong>nem ser\u00e3o pagas indeniza\u00e7\u00f5es superiores ao valor espec\u00edfico que voc\u00ea pagou<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Holafly_vs_operadoras_comparacao_de_politicas_de_reembolsos\"><\/span>Holafly vs operadoras: compara\u00e7\u00e3o de pol\u00edticas de reembolsos<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Agora, vamos comparar nossa nova pol\u00edtica de reembolsos superflex\u00edvel com as pol\u00edticas estabelecidas por outras lojas\/empresas dedicadas \u00e0 venda de eSIM ou SIM virtual de viagem internacional.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>&nbsp;<\/td><td><strong>Holafly<\/strong><\/td><td><strong>Outras lojas virtuais<\/strong><\/td><\/tr><tr><td><strong>Prazo para desist\u00eancia<\/strong><\/td><td>6 meses ap\u00f3s a compra<\/td><td>De 7 a 30 dias ap\u00f3s a compra<\/td><\/tr><tr><td><strong>Celular n\u00e3o compat\u00edvel\/bloqueado<\/strong><\/td><td>Reembolso de 100% desde que o plano de dados n\u00e3o tenha sido utilizado, dentro dos 6 meses ap\u00f3s a compra<\/td><td>Reembolso dentro de um per\u00edodo limite de 14 a 30 dias ap\u00f3s a compra<\/td><\/tr><tr><td><strong>Falha na conex\u00e3o<\/strong><\/td><td>O caso \u00e9 revisado e um reembolso parcial ou total \u00e9 avaliado<\/td><td>Voc\u00ea poder\u00e1 solicitar um reembolso enquanto o eSIM estiver ativado.<\/td><\/tr><tr><td><strong>Processo de solicita\u00e7\u00e3o de reembolso<\/strong><\/td><td>Solicita\u00e7\u00e3o por chat ou e-mail. Solu\u00e7\u00e3o e devolu\u00e7\u00e3o do dinheiro em 5 a 10 dias \u00fateis<\/td><td>Atrav\u00e9s de e-mail ou formul\u00e1rios no site.<\/td><\/tr><tr><td><strong>Taxas administrativas<\/strong><\/td><td>3,5 USD<\/td><td>5 USD<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Por fim, lembre-se, <strong>na Holafly estamos aqui para proporcionar a melhor experi\u00eancia, do in\u00edcio ao fim<\/strong>, para todos os nossos viajantes internacionais. <strong>Esperamos que esta pol\u00edtica de reembolsos possa contribuir com a tranquilidade que queremos garantir<\/strong> ao comprar seu eSIM internacional.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Holafly lan\u00e7ou uma pol\u00edtica de reembolso superflex\u00edvel, e queremos lhe dizer o que ela \u00e9 e como aplic\u00e1-la, caso precise us\u00e1-la.<\/p>\n","protected":false},"author":355,"featured_media":127678,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[357],"tags":[],"class_list":["post-127663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Holafly apoia voc\u00ea: nova pol\u00edtica de reembolsos superflex\u00edvel<\/title>\n<meta name=\"description\" content=\"A Holafly lan\u00e7ou uma pol\u00edtica de reembolso superflex\u00edvel, e queremos lhe dizer o que ela \u00e9 e como aplic\u00e1-la, caso precise us\u00e1-la.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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