{"id":203438,"date":"2025-05-26T11:31:10","date_gmt":"2025-05-26T16:31:10","guid":{"rendered":"https:\/\/esim.holafly.com\/fr\/?p=203438"},"modified":"2025-05-29T14:44:19","modified_gmt":"2025-05-29T19:44:19","slug":"modifier-compte-holafly","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/fr\/faq\/a-propos-des-cartes-esim\/modifier-compte-holafly\/","title":{"rendered":"Comment changer l\u2019adresse e-mail de votre compte Holafly ?"},"content":{"rendered":"\n<p>Vous souhaitez changer l&#8217;adresse e-mail associ\u00e9e \u00e0 votre compte Holafly ? Pour des raisons de s\u00e9curit\u00e9, cette modification ne peut pas s&#8217;effectuer directement dans l&#8217;application ou le Holafly Center. Votre adresse e-mail sert en effet \u00e0 authentifier et prot\u00e9ger votre compte. Si vous avez renseign\u00e9 une ancienne adresse ou fait une erreur de saisie, pas de panique ! Notre \u00e9quipe support est l\u00e0 pour vous accompagner. Pour profiter de votre voyage l\u2019esprit tranquille et rester connect\u00e9, contactez-nous par e-mail, WhatsApp, chat, sur les r\u00e9seaux sociaux ou depuis notre site web. Nous nous occupons de tout !&nbsp;D\u00e9couvrez comment demander cette modification en toute s\u00e9curit\u00e9 !<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/a-propos-des-cartes-esim\/modifier-compte-holafly\/#Recommandations-avant-de-demander-une-modification-de-votre-adresse-e-mail\" title=\"Recommandations avant de demander une modification de votre adresse e-mail :\">Recommandations avant de demander une modification de votre adresse e-mail :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/a-propos-des-cartes-esim\/modifier-compte-holafly\/#Conditions-pour-mettre-a-jour-ladresse-e-mail-de-votre-compte-Holafly\" title=\"Conditions pour mettre \u00e0 jour l\u2019adresse e-mail de votre compte Holafly :\">Conditions pour mettre \u00e0 jour l\u2019adresse e-mail de votre compte Holafly :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/a-propos-des-cartes-esim\/modifier-compte-holafly\/#Informations-importantes\" title=\"Informations importantes\">Informations importantes<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recommandations-avant-de-demander-une-modification-de-votre-adresse-e-mail\"><\/span>Recommandations avant de demander une modification de votre adresse e-mail :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<ul class=\"wp-block-list\">\n<li>Pour garantir la s\u00e9curit\u00e9 de vos informations, seul le titulaire du compte Holafly peut demander la modification de l&#8217;adresse e-mail.<\/li>\n\n\n\n<li>Assurez-vous que votre achat s&#8217;est bien d\u00e9roul\u00e9 avant d&#8217;essayer de vous connecter.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assurez-vous de saisir exactement la m\u00eame adresse e-mail que lors du paiement.<br><\/li>\n\n\n\n<li>Si vous avez pay\u00e9 via Apple Pay, PayPal ou Google Pay, c&#8217;est peut-\u00eatre l&#8217;adresse e-mail li\u00e9e \u00e0 ce service qui a \u00e9t\u00e9 utilis\u00e9e.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous n\u2019avez pas encore re\u00e7u votre eSIM,<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <a href=\"https:\/\/esim.holafly.com\/fr\/faq\/a-propos-des-cartes-esim\/temps-code-qr-esim-arriver\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>v\u00e9rifiez d\u2019abord votre bo\u00eete de r\u00e9ception ainsi que votre dossier de spam<\/strong><\/a><\/mark>. Elle peut arriver dans les minutes qui suivent et vous n&#8217;aurez peut-\u00eatre pas besoin de changer votre e-mail.<br><\/li>\n\n\n\n<li>Pour des raisons de s\u00e9curit\u00e9, notre \u00e9quipe d\u2019assistance Holafly ne peut modifier que l&#8217;adresse e-mail de votre compte Holafly. Pour changer d&#8217;autres informations (nom, t\u00e9l\u00e9phone, adresse), vous devrez cr\u00e9er un nouveau compte avec une adresse e-mail non utilis\u00e9e chez nous.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Change-EMAIL-2.svg\" alt=\"\" class=\"wp-image-203440\" style=\"width:167px;height:auto\"\/><\/figure><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conditions-pour-mettre-a-jour-ladresse-e-mail-de-votre-compte-Holafly\"><\/span>Conditions pour mettre \u00e0 jour l\u2019adresse e-mail de votre compte Holafly :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pour changer l&#8217;adresse e-mail de votre compte, vous devrez nous fournir :<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La raison pour laquelle vous souhaitez modifier cette adresse.<\/li>\n\n\n\n<li>Votre num\u00e9ro de commande ou l&#8217;ICCID de votre eSIM.<\/li>\n\n\n\n<li>Votre adresse e-mail actuelle et la nouvelle adresse souhait\u00e9e.<\/li>\n\n\n\n<li>La nouvelle adresse ne doit jamais avoir \u00e9t\u00e9 utilis\u00e9e chez Holafly. Nous ne pouvons pas transf\u00e9rer des achats vers un compte existant.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Informations-importantes\"><\/span>Informations importantes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<ul class=\"wp-block-list\">\n<li>Une fois votre demande valid\u00e9e par notre \u00e9quipe, le changement s&#8217;effectue g\u00e9n\u00e9ralement imm\u00e9diatement, parfois sous 24h maximum.<\/li>\n\n\n\n<li>Si vous avez saisi une mauvaise adresse e-mail et n&#8217;avez pas re\u00e7u votre eSIM, pensez \u00e0 nous demander (dans la m\u00eame conversation) de renvoyer vos codes d&#8217;installation sur votre nouvelle adresse ou directement par chat.<\/li>\n\n\n\n<li>Vous pouvez nous joindre via ces canaux pour demander la mise \u00e0 jour de l\u2019adresse e-mail de votre compte Holafly :&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/message\/26QNKY6DJF6PI1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">+1 (661) 384-8482<\/mark><\/strong><br><\/a>Email: <a href=\"mailto:help@holafly.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">help@holafly.com<\/mark><br><\/strong><\/a>Chat: via<a href=\"https:\/\/www.instagram.com\/direct\/t\/17844706100333235\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> <\/strong><\/a><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/www.instagram.com\/direct\/t\/17844706100333235\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Instagram<\/strong><\/a>, <a href=\"https:\/\/www.facebook.com\/messages\/t\/104528621709481\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook,<\/strong><\/a><\/mark> ou notre <a href=\"https:\/\/esim.holafly.com\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">site web<\/mark><\/strong><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Change-EMAIL.svg\" alt=\"\" class=\"wp-image-203441\" style=\"width:178px;height:auto\"\/><\/figure><\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retrouvez toutes les infos utiles pour mettre \u00e0 jour l&#8217;adresse e-mail associ\u00e9e \u00e0 votre compte Holafly ou contactez notre support client.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[132],"tags":[105],"class_list":["post-203438","post","type-post","status-publish","format-standard","hentry","category-a-propos-des-cartes-esim","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment changer l\u2019adresse e-mail de votre compte Holafly ? 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