{"id":203333,"date":"2025-05-23T13:39:33","date_gmt":"2025-05-23T18:39:33","guid":{"rendered":"https:\/\/esim.holafly.com\/fr\/?p=203333"},"modified":"2025-08-20T11:46:22","modified_gmt":"2025-08-20T16:46:22","slug":"erreur-installation-esim-android","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/","title":{"rendered":"Comment r\u00e9soudre une erreur d&#8217;installation d&#8217;eSIM sur votre appareil Android ?"},"content":{"rendered":"\n<p>L&#8217;installation d&#8217;une eSIM sur votre appareil Android devrait \u00eatre simple, mais certaines erreurs peuvent survenir. Qu&#8217;il s&#8217;agisse d\u2019un appareil verrouill\u00e9, d\u2019un forfait d\u00e9j\u00e0 actif ou de probl\u00e8mes de compatibilit\u00e9, comprendre ces erreurs eSIM courantes est essentiel. Dans ce guide, nous vous aidons \u00e0 r\u00e9soudre les situations auxquelles votre code QR eSIM ne fonctionne pas ou en cas d\u2019autres erreurs possibles li\u00e9es \u00e0 l\u2019eSIM, afin que vous puissiez profiter pleinement de cette technologie, sans complications !<\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<p>Les erreurs d&#8217;installation les plus fr\u00e9quentes d\u2019une eSIM sur Android sont les suivantes :<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#1-Impossible-dajouter-une-eSIM\" >1. Impossible d\u2019ajouter une eSIM :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#2-Votre-eSIM-nest-pas-encore-prete\" >2. Votre eSIM n\u2019est pas encore pr\u00eate :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#3-Forfait-deja-utilise\" >3. Forfait d\u00e9j\u00e0 utilis\u00e9 :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#4-Ajouter-le-forfait-a-une-montre-connectee\" >4. Ajouter le forfait \u00e0 une montre connect\u00e9e :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#5-Carte-SIM-occupee-Veuillez-reessayer-plus-tard\" >5. Carte SIM occup\u00e9e. Veuillez r\u00e9essayer plus tard :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#Solutions-aux-problemes-courants\" >Solutions aux probl\u00e8mes courants :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/erreur-installation-esim-android\/#Informations-importantes\" >Informations importantes :<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-Impossible-dajouter-une-eSIM\"><\/span>1. Impossible d\u2019ajouter une eSIM :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Cant-add-eSIM-EN-1.svg\" alt=\"Can't add eSIM\" class=\"wp-image-273565\" style=\"width:195px\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cette erreur se produit lorsque votre appareil est <a href=\"https:\/\/esim.holafly.com\/fr\/faq\/compatibilite\/telephone-debloque-compatible-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">verrouill\u00e9<\/mark><\/strong><\/a> par votre op\u00e9rateur, ce qui signifie que l\u2019eSIM ne fonctionnera qu\u2019avec le r\u00e9seau de l\u2019op\u00e9rateur ayant appliqu\u00e9 le verrouillage. Pour v\u00e9rifier si votre appareil Android est verrouill\u00e9 par un op\u00e9rateur, suivez ces \u00e9tapes :<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allez dans <strong>Param\u00e8tres<\/strong> <strong>\u2192<\/strong> Appuyez sur <strong>Connexions<\/strong> <strong>\u2192<\/strong> S\u00e9lectionnez <strong>R\u00e9seaux mobiles<\/strong> <strong>\u2192<\/strong> Choisissez <strong>Op\u00e9rateurs de r\u00e9seau<\/strong> <strong>\u2192<\/strong> <strong>D\u00e9sactivez la s\u00e9lectionner automatiquement<\/strong> du r\u00e9seau et attendez que les op\u00e9rateurs disponibles s&#8217;affichent <strong>\u2192<\/strong> <strong>Attendez 30 secondes<\/strong> pour voir les op\u00e9rateurs disponibles. Si vous ne voyez que le nom de votre op\u00e9rateur, votre t\u00e9l\u00e9phone est verrouill\u00e9. Si plusieurs op\u00e9rateurs apparaissent, votre appareil Android est <strong>d\u00e9verrouill\u00e9<\/strong> et peut utiliser une eSIM.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Operators-Samsung-FR.svg\" alt=\"Pour v\u00e9rifier si votre appareil Android est verrouill\u00e9 par un op\u00e9rateur, suivez ces \u00e9tapes :\" class=\"wp-image-203251\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si votre t\u00e9l\u00e9phone est verrouill\u00e9, contactez votre op\u00e9rateur pour demander son d\u00e9verrouillage, en vous assurant de remplir les conditions d\u2019\u00e9ligibilit\u00e9 et de suivre leurs instructions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-Votre-eSIM-nest-pas-encore-prete\"><\/span>2. Votre eSIM n\u2019est pas encore pr\u00eate :<br><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/eSIM-isnt-ready-EN-1.svg\" alt=\"Your eSIM isn't ready yet\" class=\"wp-image-273567\" style=\"width:241px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cette erreur li\u00e9e \u00e0 l\u2019eSIM survient fr\u00e9quemment sur les appareils Android lorsque l\u2019eSIM est d\u00e9j\u00e0 install\u00e9e, lorsque le mode avion est activ\u00e9, lorsque vous n\u2019\u00eates pas connect\u00e9 \u00e0 un r\u00e9seau Wi-Fi stable, ou lorsque vous essayez de r\u00e9installer une eSIM supprim\u00e9e. Pour r\u00e9soudre cette erreur d\u2019installation, suivez ces \u00e9tapes :<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:2px\"\/><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez si l\u2019eSIM est d\u00e9j\u00e0 install\u00e9e en contr\u00f4lant le code ICCID.<\/li>\n\n\n\n<li>D\u00e9sactivez le mode avion.<\/li>\n\n\n\n<li>Connectez-vous \u00e0 un r\u00e9seau Wi-Fi puissant et stable.<\/li>\n\n\n\n<li>Proc\u00e9dez \u00e0 l\u2019installation manuelle en utilisant les codes manuels.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Comment v\u00e9rifier si votre eSIM est d\u00e9j\u00e0 install\u00e9e :<\/h3>\n\n\n\n<p>Si vous voyez deux ic\u00f4nes de signal mobile sur votre appareil Android, l&#8217;installation est peut-\u00eatre d\u00e9j\u00e0 termin\u00e9e et il vous suffit de l\u2019activer. Pour le confirmer, v\u00e9rifiez le code ICCID sur votre appareil ; il doit correspondre au \u00ab Num\u00e9ro de r\u00e9f\u00e9rence \u00bb figurant dans l\u2019e-mail de confirmation d\u2019achat, sous le code QR.<\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Pour v\u00e9rifier le code ICCID sur Android :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 <strong>Param\u00e8tres<\/strong> <strong>\u2192<\/strong> Appuyez sur<strong> Connexions<\/strong> <strong>\u2192<\/strong> S\u00e9lectionnez <strong>Gestionnaire SIM<\/strong> <strong>\u2192<\/strong> <strong>Appuyez sur la derni\u00e8re eSIM install\u00e9e<\/strong> <strong>\u2192<\/strong> <strong>Activez-la<\/strong> <strong>\u2192<\/strong> Allez \u00e0 la section <strong>ICCID<\/strong> <strong>\u2192<\/strong> Consultez le num\u00e9ro<strong> ICCID<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Android-ICCID-FR.svg\" alt=\"\" class=\"wp-image-203334\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ne vous inqui\u00e9tez pas si vous avez activ\u00e9 l\u2019eSIM uniquement pour v\u00e9rifier le code ICCID et que vous n\u2019\u00eates pas encore arriv\u00e9 \u00e0 destination. Elle ne s\u2019activera pas tant que vous ne serez pas sur place et que vous n\u2019aurez pas activ\u00e9 l\u2019itin\u00e9rance des donn\u00e9es.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-Forfait-deja-utilise\"><\/span>3. Forfait d\u00e9j\u00e0 utilis\u00e9 :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Plan-in-used-EN-1.svg\" alt=\"Plan already in use\" class=\"wp-image-273564\" style=\"width:210px\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>L\u2019erreur \u00ab Forfait d\u00e9j\u00e0 utilis\u00e9 \u00bb survient lorsque le forfait eSIM est d\u00e9j\u00e0 actif sur un autre appareil, ou si vous tentez de le transf\u00e9rer vers un nouvel appareil sans l\u2019avoir d\u00e9sactiv\u00e9 au pr\u00e9alable. Pour r\u00e9soudre ce probl\u00e8me :<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image alignright\">\n<figure class=\"size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Arrow.png\" alt=\"\" class=\"wp-image-273558\" style=\"width:43px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez si l\u2019eSIM est d\u00e9j\u00e0 install\u00e9e en v\u00e9rifiant le num\u00e9ro ICCID. Suivez les \u00e9tapes mentionn\u00e9es ci-dessus.<\/li>\n\n\n\n<li><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/comment-utiliser-une-carte-esim\/supprimer-carte-esim-holafly\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Supprimez l\u2019eSIM<\/mark><\/strong><\/a> de l\u2019ancien appareil, puis installez-la sur le nouvel appareil en utilisant les codes manuels.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:10px\"\/><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-Ajouter-le-forfait-a-une-montre-connectee\"><\/span>4. Ajouter le forfait \u00e0 une montre connect\u00e9e :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Wearable-EN-1.svg\" alt=\"Mobile Plan. Wearable message\" class=\"wp-image-273566\" style=\"width:216px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Lorsque vous essayez d\u2019installer une eSIM sur un appareil qui n\u2019est pas compatible avec cette technologie, il se peut que vous voyiez un bouton indiquant \u00ab\u202fAjouter le forfait \u00e0 une montre\u202f\u00bb au lieu de \u00ab\u202fAjouter une eSIM\u202f\u00bb. Veuillez v\u00e9rifier que votre appareil est <a href=\"https:\/\/esim.holafly.com\/fr\/faq\/comment-utiliser-une-carte-esim\/supprimer-carte-esim-holafly\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">compatible<\/mark><\/strong><\/a> avec la technologie eSIM avant de tenter une nouvelle installation.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:11px\"\/><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5-Carte-SIM-occupee-Veuillez-reessayer-plus-tard\"><\/span>5. Carte SIM occup\u00e9e. Veuillez r\u00e9essayer plus tard :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideright\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-0 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/SIM-card-busy-EN-1.svg\" alt=\"SIM card busy. Try later\" class=\"wp-image-273568\" style=\"width:216px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cette erreur li\u00e9e \u00e0 l\u2019eSIM sur votre appareil Android peut \u00eatre caus\u00e9e par des probl\u00e8mes de r\u00e9seau ou des conflits internes au syst\u00e8me d\u2019exploitation qui emp\u00eachent une installation correcte. Pour r\u00e9soudre ce probl\u00e8me, suivez ces \u00e9tapes avant de recommencer le processus :<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connectez-vous \u00e0 un r\u00e9seau Wi-Fi puissant et stable.<\/li>\n\n\n\n<li>Mettez \u00e0 jour votre Android vers la derni\u00e8re version disponible.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:10px\"\/><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solutions-aux-problemes-courants\"><\/span>Solutions aux probl\u00e8mes courants :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si les solutions pr\u00e9c\u00e9dentes ne fonctionnent pas et que votre appareil Android est d\u00e9verrouill\u00e9 et compatible eSIM, essayez de r\u00e9initialiser les param\u00e8tres r\u00e9seau pour corriger les probl\u00e8mes d\u2019acc\u00e8s Internet. Vous pouvez \u00e9galement tenter une installation manuelle en utilisant un r\u00e9seau Wi-Fi puissant et stable, et en vous assurant que le logiciel de votre appareil est \u00e0 jour.<\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:10px\"\/><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Installation manuelle :<\/h3>\n\n\n\n<p>Pour installer manuellement l\u2019eSIM sur votre appareil Android, utilisez les codes manuels fournis dans l\u2019e-mail de confirmation d\u2019achat, et connectez-vous \u00e0 un r\u00e9seau Wi-Fi puissant et stable. Regardez la vid\u00e9o suivante pour des instructions \u00e9tape par \u00e9tape.<\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/Gl2FVFMAGWU?si=4uXGx7gfY-6_RMK5\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:10px\"\/><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Pour r\u00e9initialiser les param\u00e8tres r\u00e9seau :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allez dans <strong>Param\u00e8tres<\/strong> <strong>\u2192<\/strong> <strong>Faites d\u00e9filer vers le bas<\/strong> <strong>\u2192<\/strong> S\u00e9lectionnez <strong>Gestion globale \u2192<\/strong> Puis sur <strong>R\u00e9initialisation<\/strong> <strong>\u2192<\/strong> Choisissez <strong>R\u00e9ini. param\u00e8tres du r\u00e9seau mobile<\/strong> (Si vous \u00eates invit\u00e9 \u00e0 entrer un code PIN, entrez le code que vous utilisez pour d\u00e9verrouiller l&#8217;\u00e9cran et appuyez sur <strong>Suivant<\/strong>) <strong>\u2192<\/strong> Confirmez votre s\u00e9lection avec l&#8217;option <strong>R\u00e9initialiser les param\u00e8tres<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Android-Network-Reset-FR.svg\" alt=\"Pour r\u00e9initialiser les param\u00e8tres r\u00e9seau :\" class=\"wp-image-203249\"\/><\/figure>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr style=\"height:3px\"\/><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Pour mettre \u00e0 jour le logiciel de votre Android :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 <strong>Param\u00e8tres<\/strong> <strong>\u2192<\/strong> <strong>Faites d\u00e9filer vers le bas<\/strong> <strong>\u2192<\/strong> Cliquez sur<strong> Mise \u00e0 jour logicielle<\/strong> <strong>\u2192<\/strong> Appuyez sur<strong> T\u00e9l\u00e9chargement et installation<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<p>Si vous n\u2019avez pas encore install\u00e9 la derni\u00e8re version disponible, cliquez sur <strong>Installer maintenant<\/strong>.<\/p>\n\n\n\n<div style=\"color:#ddd\" class=\"wp-block-atomic-blocks-ab-spacer ab-block-spacer ab-divider-solid ab-divider-size-1\"><hr\/><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/26\/2025\/05\/Software-Updates-Android-FR.svg\" alt=\"Pour mettre \u00e0 jour le logiciel de votre Android :\" class=\"wp-image-203335\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Informations-importantes\"><\/span>Informations importantes :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous utilisez une eSIM pour la premi\u00e8re fois, Holafly propose des guides d\u2019installation pour les appareils <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-esim-samsung-galaxy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Samsung,<\/strong><\/a> <a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/configurer-esim-google-pixel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pixel, <\/strong><\/a><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-et-activer-esim-huawei\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Huawei,<\/strong><\/a> <a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/installer-activer-esim-xiaomi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Xiaomi<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/installer-activer-esim-honor\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Honor<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-activer-esim-vivo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Vivo<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/installer-activer-esim-motorola\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Motorola<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-activer-esim-nokia\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Nokia<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-activer-esimsony\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Sony<\/strong><\/a><strong>,<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-activer-esim-oneplus\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> One<\/strong><\/a><strong>P<\/strong><a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/comment-installer-activer-esim-oneplus\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>lus<\/strong><\/a><\/mark><strong> <\/strong>et<a href=\"https:\/\/esim.holafly.com\/fr\/faq\/guide-dinstallation-esim\/installer-activer-esim-oppo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Oppo<\/mark><\/strong><\/a><\/li>\n\n\n\n<li>Si votre appareil n\u2019est pas compatible et que vous n\u2019avez pas encore activ\u00e9 l\u2019eSIM, vous pouvez l\u2019utiliser sur un autre appareil compatible ou la conserver pour un prochain voyage.<\/li>\n\n\n\n<li>Si votre appareil est verrouill\u00e9, vous devrez contacter votre op\u00e9rateur mobile afin de le faire d\u00e9verrouiller pour pouvoir utiliser une eSIM.<\/li>\n\n\n\n<li>Les erreurs d\u2019installation telles que \u00ab<a href=\"https:\/\/esim.holafly.com\/fr\/faq\/problemes-de-connexion-ou-lies-au-code-qr\/mon-code-qr-ne-fonctionne-pas\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">impossible d\u2019ajouter l\u2019eSIM<\/mark><\/strong><\/a> \u00bb, \u00ab impossible d\u2019activer l\u2019eSIM \u00bb et \u00ab eSIM non compatible \u00bb sont g\u00e9n\u00e9ralement li\u00e9es aux appareils iOS.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez les erreurs d\u2019eSIM les plus courantes sur votre appareil Android, leurs causes et les solutions pour garantir un processus d&#8217;installation et d&#8217;activation fluide d\u2019eSIM.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[174],"tags":[105],"class_list":["post-203333","post","type-post","status-publish","format-standard","hentry","category-problemes-de-connexion-ou-lies-au-code-qr","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment r\u00e9soudre une erreur d&#039;installation d&#039;eSIM sur votre appareil Android ? - Holafly FAQs<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les erreurs d\u2019eSIM les plus courantes sur votre appareil Android, leurs causes et les solutions pour garantir un processus d&#039;installation et d&#039;activation fluide d\u2019eSIM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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