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How long does it take the eSIM QR code to arrive?

We send the eSIM QR code the moment you buy. So it should be sent to you within 2 minutes :) Haven't received your QR code after more than 10 minutes? Check your spam folder or talk to us directly on our live chat or help@holafly.com

Are there eSIMs with unlimited data?

We offer unlimited data eSIMs in some of our most popular destinations, including: With unlimited data eSIMs, you're always covered. You don't need to worry about being left without internet, making your trip as worry-free as possible.

Can I use eSIM as dual-SIM?

Yes, eSIM works using dual-SIM. That means you can continue using your regular SIM card while using the eSIM. Important: Just because your phone has dual-SIM technology, that does not necessarily mean it is eSIM compatible. Please check our eSIM compatible device list carefully before making a purchase. Learn more about dual-SIM here.

Can I use 2 eSIMs at the same time?

The iPhone 13, 13 Pro and 13 Pro Max allow you to use two eSIMs at a time. No other phones have this feature. Many phones do allow you to have multiple eSIMs installed, but deactivated, on the same device.

When does the eSIM data plan start?

The eSIM data plan begins the moment you activate it on your phone. To install the eSIM, you must scan a QR code. This does not start the data plan. However, after scanning the eSIM will be downloaded and you will have the option to activate the eSIM. If you leave the eSIM de-activated (turned-off), the plan will not begin and you will not lose any days from the length of the plan. You can then turn it on when you're ready. If you…

How to set up an eSIM on Gemini PDA

What do I need to set up an eSIM on iPhone? An unlocked Gemini PDA phone A QR code or app from an eSIM provider WiFi connectionesim wall When should I install my eSIM for travel? Don't set up your eSIM too early. eSIMs have a limited number of days attached to each data plan. Don't start the plan too soon or it won't last for your trip. We recommend setting up the data plan the same day that you travel. This…

When can you uninstall an eSIM?

Do not uninstall the eSIM if you still want to use. If you remove the eSIM, you will not be able to scan the QR code again and the eSIM cannot be recovered. You should only uninstall the eSIM once you have finished using the data plan. If you're eSIM does not work, do not uninstall it. First talk to our 24/7 customer support who will help you identify and solve the problem. How can I uninstall an eSIM?

How to set up an eSIM on your Oppo phone?

What do I need to set up an eSIM on iPhone? An unlocked Oppo device that is compatible with eSIM A QR code or app from an eSIM provider WiFi connection When should I install my eSIM for travel? Don't set up your eSIM too early. eSIMs have a limited number of days attached to each data plan. Don't start the plan too soon or it won't last for your trip. We recommend setting up the data plan the same day that…

What happens to unused data after the end of the plan?

Holafly eSIMs are only valid for the duration of the plan listed on our website. If you do not use up all of your data, that data is lost and cannot be accessed again.

How does dual-SIM work?

Dual SIM allows you to use two SIM/eSIM cards at the same time. Here are the ways you can use dual-SIM: With dual-SIM, you can use two SIMs at the same time - but what does that really mean? We usually use our SIM cards for calls, messages and data. Let's take a look at what dual-SIM means for each one: With dual-SIM, you can make and receive calls and messages with two different phone numbers. This is ideal if you have…

Does iPhone 13 support eSIM?

Yep, the iPhone 13 is compatible with eSIM. This includes the iPhone 13 Pro and Pro Max. That means you can use it to access the internet abroad at a cheaper price than data roaming. You just need to buy a data plan and you’ll be able to connect in no time. Here is how you can set up an eSIM on your iPhone 13. If you're ready to buy an eSIM, check out the best product for you here. Check out the full…

Is my phone "unlocked" to use eSIM?

Only unlocked cell phones can use eSIM. You should make sure that your phone is unlocked before you buy from Holafly's store. Here's how: Mobile phones rely on a carrier to make calls and connect to mobile data. Carriers allow your phone to connect to their network. If your phone is unlocked, it means it can connect to the network of any carrier. If your phone is locked, it means that as part of your contract your phone can only use the network from…

My QR code isn't working. What should I do?

There are a number of reasons you might have trouble scanning your QR code. Look at the following checklist to identify the problem: If you've already checked if your phone is compatible, move onto the next step. If you're not sure check our regularly updated list. If your phone is on the list, you also need to make sure that your phone is unlocked. Turns out your phone isn't compatible? Get in touch with us and we'll find a solution. You can not scan the…

How to set up an eSIM on iPhone?

How to activate an eSIM on iPhone: step-by-step Once you've installed the eSIM, you now need to activate it to use mobile data. 1. Go to: Settings > Cellular/Mobile Data 2. Select the Holafly eSIM (under "Cellular Plans") 3. Click "Turn on this line" 4. Turn on Cellular/Mobile Data and Data Roaming from your settings menu. Turn on Cellular/Mobile data - Settings > Cellular/Mobile Data Turn on Data Roaming - Settings > Cellular/Mobile Data > Mobile Data Options 5. If you…

How to set up an eSIM

If you’re buying an eSIM from Holafly for your travels, setting up an eSIM could not be simpler. In this guide, we’ll explain how to set up your eSIM in as little as five minutes so you can enjoy internet connection abroad. Let’s get started: Did you know that Holafly offers specialist technical support for our customers? Just click the “How can we help button?” in the bottom right corner of a website. A member of our team will be there to…

How to set up an eSIM on Samsung Galaxy?

What you need to set up an eSIM on a Samsung Galaxy: You must have purchased an eSIM plan - you can do this now A QR code or activation code- you should have received a QR code after making the purchase Internet connection A Samsung device compatible with eSIM When should I install my eSIM for travel? Don't set up your eSIM too early. eSIMs have a limited number of days attached to each data plan. Don't start the plan too soon…