{"id":338305,"date":"2025-11-20T05:25:00","date_gmt":"2025-11-20T05:25:00","guid":{"rendered":"https:\/\/esim.holafly.com\/es\/?p=338305"},"modified":"2025-11-21T19:02:46","modified_gmt":"2025-11-21T19:02:46","slug":"plan-de-suscripcion-holafly-app","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/","title":{"rendered":"\u00bfC\u00f3mo gestionar tu Holafly Plans desde la app?"},"content":{"rendered":"\n<p>Administrar tu plan de <a href=\"https:\/\/esim.holafly.com\/es\/faq\/holafly-plans\/suscripcion-datos-internacionales\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">suscripci\u00f3n de Holafly Plans <\/mark><\/strong><\/a>desde la app es muy sencillo. Desde activar tu n\u00famero y revisar tus SMS, hasta ver la fecha de renovaci\u00f3n o comprar una nueva suscripci\u00f3n, aqu\u00ed lo tienes todo en un solo lugar. En esta gu\u00eda te contamos cada funci\u00f3n paso a paso, para que puedas manejar tu plan con total confianza mientras viajas.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Importante:<\/strong> Estas funciones est\u00e1n disponibles solo para las suscripciones de Holafly compradas a partir del 4 de noviembre de 2025 (CET). Si adquiriste tu plan antes de esa fecha, es posible que algunas opciones no aparezcan en la<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <a href=\"https:\/\/esim.holafly.com\/plans\/manage-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>app de Holafly<\/strong><\/a><\/mark>. Adem\u00e1s, podr\u00e1s elegir tu n\u00famero de tel\u00e9fono y tu m\u00e9todo de notificaci\u00f3n por SMS (app o correo electr\u00f3nico) solo una vez, y no ser\u00e1 posible cambiarlos despu\u00e9s.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">En este art\u00edculo<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#Revisa-el-estado-de-tu-plan\" >Revisa el estado de tu plan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#Activa-tu-numero-de-telefono\" >Activa tu n\u00famero de tel\u00e9fono<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#Consulta-notificaciones-y-mensajes-SMS\" >Consulta notificaciones y mensajes SMS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#Cancela-tus-Holafly-Plans\" >Cancela tus Holafly Plans<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#Compra-un-nuevo-plan-desde-la-app\" >Compra un nuevo plan desde la app<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/plan-de-suscripcion-holafly-app\/#A-tener-en-cuenta\" >A tener en cuenta:<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Revisa-el-estado-de-tu-plan\"><\/span>Revisa el estado de tu plan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Aqu\u00ed puedes ver exactamente en qu\u00e9 va tu suscripci\u00f3n en cualquier momento. La app de Holafly te muestra el d\u00eda del ciclo en el que est\u00e1s, tu pr\u00f3xima fecha de renovaci\u00f3n y toda la informaci\u00f3n clave de tu plan. En la secci\u00f3n Informaci\u00f3n general tambi\u00e9n encontrar\u00e1s tu N\u00famero de orden y el ICCID de tu eSIM, para que siempre tengas tus datos esenciales a la mano. As\u00ed puedes revisarlo:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly \u2192<\/strong> Toca <strong>Planes \u2192<\/strong> Ver\u00e1s de inmediato tu suscripci\u00f3n actual, con el avance del ciclo y la fecha de renovaci\u00f3n <strong>\u2192<\/strong> Despl\u00e1zate hasta<strong> Detalles del plan \u2192<\/strong> Toca<strong> Informaci\u00f3n general <\/strong>para ver tu Order ID y tu ICCID.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Check-Subs-Plan-APP-ES.svg\" alt=\"Revisa el estado de tu plan\" class=\"wp-image-338309\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Activa-tu-numero-de-telefono\"><\/span>Activa tu n\u00famero de tel\u00e9fono<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Los planes de suscripci\u00f3n Ilimitados (Unlimited) comprados a partir del 4 de noviembre de 2025 incluyen un n\u00famero de tel\u00e9fono que puedes activar directamente desde la app de Holafly. Durante la configuraci\u00f3n podr\u00e1s elegir un n\u00famero con c\u00f3digo de pa\u00eds de Estados Unidos, Reino Unido o Canad\u00e1. Recuerda que esta solo puede hacerse una vez, as\u00ed que aseg\u00farate de escoger la opci\u00f3n que mejor se adapte a tu viaje antes de confirmarlo.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cuando est\u00e9s listo, sigue estos pasos para activar tu n\u00famero de forma r\u00e1pida y segura:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly<\/strong> <strong>\u2192<\/strong> Toca <strong>Planes<\/strong> <strong>\u2192 <\/strong>Despl\u00e1zate hasta la secci\u00f3n \u201c<strong>\u00a1Vamos a configurar tu n\u00famero!\u201d \u2192<\/strong> Toca <strong>Pa\u00eds del n\u00famero tel\u00e9fono.<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Set-Up-Subs-Plan-number-APP-ES-Part-1.svg\" alt=\"\" class=\"wp-image-338310\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Elige el c\u00f3digo de pa\u00eds que prefieras <strong>(Canad\u00e1, Reino Unido o Estados Unidos) \u2192<\/strong> Toca <strong>Guardar<\/strong> para confirmar tu elecci\u00f3n <strong>\u2192<\/strong> Toca<strong> \u201c\u00bfC\u00f3mo quieres recibir los SMS?<\/strong>\u201d, y selecciona si quieres recibir las notificaciones por <strong>App<\/strong> o por <strong>Email \u2192<\/strong> Toca <strong>Guardar<\/strong> de nuevo <strong>\u2192<\/strong> Marca la casilla de consentimiento y toca <strong>Activar n\u00famero de tel\u00e9fono.<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Set-Up-Subs-Plan-number-APP-ES-Part-2.svg\" alt=\"Activa tu n\u00famero de tel\u00e9fono\" class=\"wp-image-338311\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfD\u00f3nde encontrar tu n\u00famero de tel\u00e9fono?<\/h3>\n\n\n\n<p>Puedes ver o copiar tu n\u00famero en cualquier momento desde los detalles de tu plan. Solo sigue estos pasos para encontrarlo:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly<\/strong> <strong>\u2192<\/strong> Toca <strong>Planes<\/strong> <strong>\u2192<\/strong> Busca la secci\u00f3n <strong>N\u00famero de tel\u00e9fono \u2192<\/strong> Toca <strong>Copiar n\u00famero<\/strong> para guardarlo y usarlo cuando lo necesites.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/APP-Subs-Plan-number-ES.svg\" alt=\"\u00bfD\u00f3nde encontrar tu n\u00famero de tel\u00e9fono?\" class=\"wp-image-338312\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consulta-notificaciones-y-mensajes-SMS\"><\/span>Consulta notificaciones y mensajes SMS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Desde la app puedes ver los <a href=\"https:\/\/esim.holafly.com\/es\/faq\/holafly-plans\/recibir-sms-extranjero\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">SMS <\/mark><\/strong><\/a>que recibes en tu n\u00famero de Holafly, adem\u00e1s de las notificaciones generales relacionadas con tu plan. Aqu\u00ed es donde puedes revisarlos:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly \u2192<\/strong> Toca el <strong>\u00edcono de la campana<\/strong> <strong>\u2192<\/strong> Selecciona <strong>SMS<\/strong> <strong>\u2192<\/strong> Elige entre <strong>No le\u00eddos, Le\u00eddos<\/strong> o <strong>Todos \u2192<\/strong> Revisa los mensajes de tu n\u00famero del plan o las notificaciones generales de la app.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/APP-Subs-Plan-number-ES-1.svg\" alt=\"Consulta notificaciones y mensajes SMS\" class=\"wp-image-338314\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cancela-tus-Holafly-Plans\"><\/span>Cancela tus Holafly Plans<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si no quieres que tu suscripci\u00f3n se renueve, puedes <a href=\"https:\/\/esim.holafly.com\/es\/faq\/holafly-plans\/cancelar-suscripcion-reembolso\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">cancelarla<\/mark><\/strong><\/a> directamente desde la app. Solo sigue estos pasos:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly<\/strong> <strong>\u2192<\/strong> Toca <strong>Planes \u2192<\/strong> Despl\u00e1zate hasta el final, donde ver\u00e1s <strong>Detalles del plan<\/strong> <strong>\u2192<\/strong> Toca <strong>Cancelar plan.<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Cancel-Subs-Plan-APP-ES-Part-1.svg\" alt=\"Cancela tus Holafly Plans\" class=\"wp-image-338321\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver\u00e1s una lista de opciones <strong>\u2192<\/strong> Selecciona el motivo de tu cancelaci\u00f3n y toca<strong> Continuar \u2192<\/strong> Toca <strong>Cancelar plan \u2192<\/strong> Toca <strong>S\u00ed, cancelar plan \u2192<\/strong> Toca <strong>Listo<\/strong> para finalizar el proceso.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Cancel-Subs-Plan-APP-ES-Part-2.svg\" alt=\"Cancela tus Holafly Plans\" class=\"wp-image-338322\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Compra-un-nuevo-plan-desde-la-app\"><\/span>Compra un nuevo plan desde la app<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tambi\u00e9n puedes comprar planes recurrentes directamente desde la app, ya sea que quieras adquirir un plan nuevo, cambiar a otra opci\u00f3n o pasarte a Unlimited. Solo sigue estos pasos:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abre la <strong>app de Holafly<\/strong> <strong>\u2192<\/strong> Toca <strong>Planes<\/strong> <strong>\u2192<\/strong> Toca <strong>Comprar plan<\/strong> <strong>\u2192<\/strong> Elige <strong>Light<\/strong> o <strong>Unlimited <\/strong>y activa la opci\u00f3n de <strong>Plan anual<\/strong> si lo prefieres <strong>\u2192 <\/strong>Ingresa tu informaci\u00f3n de pago y elige tu c\u00f3digo de pa\u00eds para agregar tu n\u00famero de tel\u00e9fono <strong>\u2192<\/strong> Toca <strong>Seleccionar pago \u2192<\/strong> Elige tu m\u00e9todo de pago favorito <strong>\u2192<\/strong> Sigue las indicaciones para completar tu compra <strong>\u2192<\/strong> Toca <strong>Pagar <\/strong>y listo.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/11\/Purchase-subs-Plan-APP-ES.svg\" alt=\"Compra un nuevo plan desde la app\" class=\"wp-image-338324\"\/><\/figure>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A-tener-en-cuenta\"><\/span>A tener en cuenta:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El n\u00famero de tel\u00e9fono est\u00e1 disponible exclusivamente con el plan ilimitado (Unlimited) y solo sirve para recibir SMS.<\/li>\n\n\n\n<li>No permite hacer llamadas regulares ni enviar SMS salientes.<\/li>\n\n\n\n<li>Puedes realizar llamadas por WhatsApp, Telegram o FaceTime sin necesidad de un n\u00famero local.<\/li>\n\n\n\n<li>Si quieres cambiarte a otro plan, tendr\u00e1s que cancelar el actual y comprar una nueva eSIM.<\/li>\n\n\n\n<li>Una vez que actives tu n\u00famero, no podr\u00e1s cambiarlo. Elige bien tu c\u00f3digo de pa\u00eds, ya que esta configuraci\u00f3n solo se hace una vez.<\/li>\n\n\n\n<li>Si cancelas tu plan, permanecer\u00e1 activo hasta que termine tu ciclo de facturaci\u00f3n; despu\u00e9s de esa fecha, dejar\u00e1 de renovarse autom\u00e1ticamente.<\/li>\n\n\n\n<li>Incluso si cancelas tu suscripci\u00f3n, seguir\u00e1s teniendo 1 GB\/mes de Always On en destinos elegibles, siempre que no elimines tu eSIM. Si la eliminas, perder\u00e1s de forma permanente el acceso a Always On, aunque tu plan siga activo.<\/li>\n\n\n\n<li>Si cancelas dentro de los primeros 14 d\u00edas desde la compra inicial y no has usado tu eSIM, podr\u00edas ser elegible para un reembolso seg\u00fan la <a href=\"https:\/\/esim.holafly.com\/es\/faq\/holafly-plans\/cancelar-suscripcion-reembolso\/#:~:text=Pol%C3%ADtica%20de%20reembolsos,una%20vez%20aprobado.\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">pol\u00edtica de reembolsos de Holafly.<\/mark><br><\/strong><\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:145px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full 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