{"id":310633,"date":"2025-04-22T15:10:00","date_gmt":"2025-04-22T15:10:00","guid":{"rendered":"https:\/\/esim.holafly.com\/es\/?p=310633"},"modified":"2025-06-19T17:07:12","modified_gmt":"2025-06-19T17:07:12","slug":"cambiar-cuenta-holafly","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/cambiar-cuenta-holafly\/","title":{"rendered":"\u00bfC\u00f3mo cambiar el correo de mi cuenta de Holafly?"},"content":{"rendered":"\n<p>Si necesitas cambiar tu correo de Holafly, recuerda que, por seguridad, no es posible hacerlo desde la APP ni desde Holafly Center, ya que el correo electr\u00f3nico es clave para identificar y proteger tu cuenta. Pero si ingresaste un correo antiguo, incorrecto o quieres actualizarlo, no te preocupes. Nuestro equipo de atenci\u00f3n al cliente est\u00e1 siempre para ayudarte. Solo cont\u00e1ctanos por correo electr\u00f3nico, WhatsApp o chat en redes sociales o en la p\u00e1gina web, y nos aseguraremos de que sigas conectado y disfrutando de tus viajes en todo momento. \u00a1Sigue leyendo y te contamos c\u00f3mo solicitar el cambio de manera segura y sin complicaciones!<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">En este art\u00edculo<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/cambiar-cuenta-holafly\/#Recomendaciones-antes-de-solicitar-el-cambio-de-tu-correo\" >Recomendaciones antes de solicitar el cambio de tu correo:&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/cambiar-cuenta-holafly\/#Requisitos-para-modificar-tu-correo-en-Holafly\" >Requisitos para modificar tu correo en Holafly:&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/cambiar-cuenta-holafly\/#A-tener-en-cuenta\" >A tener en cuenta:&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recomendaciones-antes-de-solicitar-el-cambio-de-tu-correo\"><\/span>Recomendaciones antes de solicitar el cambio de tu correo:&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para mantener tu informaci\u00f3n segura, la actualizaci\u00f3n del correo electr\u00f3nico solo puede ser solicitada por el titular de la cuenta de Holafly.<\/li>\n\n\n\n<li>Aseg\u00farate de que la compra se haya completado correctamente antes de intentar iniciar sesi\u00f3n.<\/li>\n\n\n\n<li>Verifica que est\u00e1s ingresando el mismo correo electr\u00f3nico que proporcionaste al momento de la compra.<\/li>\n\n\n\n<li>Si usaste Apple Pay, PayPal o Google Pay, es posible que el correo vinculado a estos m\u00e9todos de pago haya quedado asociado a tu compra.<\/li>\n\n\n\n<li>Si a\u00fan no has recibido tu eSIM, <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/esim.holafly.com\/es\/faq\/acerca-de-las-esim\/cuanto-tiempo-recibire-qr-esim-holafly\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>revisa primero en tu bandeja de entrada y correo no deseado<\/strong><\/a>.<\/mark> Puede que llegue en unos minutos y no sea necesario modificar tu correo.<\/li>\n\n\n\n<li>Por motivos de seguridad, nuestro equipo de soporte solo puede modificar el correo electr\u00f3nico asociado a tu cuenta de Holafly. Si necesitas actualizar otros datos personales, como tu nombre, tel\u00e9fono o direcci\u00f3n, es necesario realizar una nueva compra con un correo no registrado previamente para crear una nueva cuenta.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/04\/Change-EMAIL-2.svg\" alt=\"\" class=\"wp-image-310634\" style=\"width:217px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Requisitos-para-modificar-tu-correo-en-Holafly\"><\/span>Requisitos para modificar tu correo en Holafly:&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si necesitas cambiar el correo electr\u00f3nico asociado a tu compra, ten en cuenta lo siguiente para solicitarlo:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explica el motivo por el cual requieres el cambio de correo de tu cuenta de Holafly.<\/li>\n\n\n\n<li>Ten a la mano tu n\u00famero de orden o el ICCID de la eSIM que compraste.<\/li>\n\n\n\n<li>Comparte con nuestro equipo de soporte tanto tu correo actual como el nuevo correo.<\/li>\n\n\n\n<li>El nuevo correo no debe haber sido utilizado previamente para compras en Holafly, ya que no es posible vincular una compra a una cuenta existente.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A-tener-en-cuenta\"><\/span>A tener en cuenta:&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cambio de correo electr\u00f3nico suele aplicarse de inmediato tras la confirmaci\u00f3n del equipo de soporte, aunque en algunos casos puede tardar hasta 72 horas.<\/li>\n\n\n\n<li>Si solicitaste el cambio porque ingresaste un correo incorrecto y a\u00fan no has recibido tu eSIM, recuerda pedir, en la misma conversaci\u00f3n con nuestro equipo, que te reenv\u00eden los c\u00f3digos de instalaci\u00f3n a tu nuevo correo o a trav\u00e9s del chat.<\/li>\n\n\n\n<li>Recuerda que puedes contactarnos a trav\u00e9s de estos canales digitales para solicitar el cambio de correo en tu cuenta de Holafly:<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/message\/26QNKY6DJF6PI1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">+1 (661) 384-8482<\/mark><\/strong><\/a><br>Correo electr\u00f3nico: <a href=\"mailto:help@holafly.com\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><strong>help@holafly.com<\/strong><\/mark><\/a><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">&nbsp;<\/mark><\/strong><br>Chat en <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/www.instagram.com\/holafly_es\/?igsh=MTc3YXFzOGlhNGlkeQ%3D%3D#\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Instagram<\/strong><\/a>, <a href=\"https:\/\/www.facebook.com\/share\/1ECgShr2GH\/?mibextid=wwXIfr\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook<\/strong><\/a><\/mark>, nuestra<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <a href=\"https:\/\/esim.holafly.com\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>p\u00e1gina web<\/strong><\/a>.<\/mark><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<div style=\"height:62px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/04\/Change-EMAIL.svg\" alt=\"\" class=\"wp-image-310635\" style=\"width:189px\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si necesitas modificar el correo de tu cuenta de Holafly, aqu\u00ed te contamos c\u00f3mo hacerlo de forma f\u00e1cil y r\u00e1pida.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[186],"tags":[177],"class_list":["post-310633","post","type-post","status-publish","format-standard","hentry","category-acerca-de-las-esim","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo cambiar el correo de mi cuenta de Holafly? - Holafly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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