{"id":291759,"date":"2025-01-29T14:58:11","date_gmt":"2025-01-29T14:58:11","guid":{"rendered":"https:\/\/esim.holafly.com\/es\/?p=291759"},"modified":"2026-02-05T17:06:25","modified_gmt":"2026-02-05T17:06:25","slug":"solicitar-reembolso-holafly","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/solicitar-reembolso-holafly\/","title":{"rendered":"\u00bfC\u00f3mo solicitar un reembolso en Holafly?"},"content":{"rendered":"\n<p>Pedir un reembolso en Holafly es un proceso pensado para ser r\u00e1pido y simple. Puedes solicitarlo f\u00e1cilmente a trav\u00e9s de nuestros canales de atenci\u00f3n:<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/message\/26QNKY6DJF6PI1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">+1 (661) 384-8482<\/mark><\/strong><\/a><\/li>\n\n\n\n<li>Email: <a href=\"mailto:help@holafly.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">help@holafly.com<\/mark><\/strong><\/a><\/li>\n\n\n\n<li>Chat: <strong><a href=\"https:\/\/www.instagram.com\/holafly_esim?igsh=bXdrdDNuMTJtbjFu\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Instagram<\/mark><\/a><\/strong>,<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <strong><a href=\"https:\/\/www.facebook.com\/messages\/t\/2044396059140850\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a><\/strong><\/mark>, nuestra <strong><a href=\"https:\/\/esim.holafly.com\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">p\u00e1gina web<\/mark><\/a><\/strong> y la app de Holafly.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>En esta gu\u00eda te contamos c\u00f3mo solicitar un reembolso Holafly, los requisitos, los plazos y las dudas m\u00e1s comunes.<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-columns ab-layout-columns-2 ab-2-col-wideleft\"><div class=\"ab-layout-column-wrap ab-block-layout-column-gap-2 ab-is-responsive-column\">\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">En este art\u00edculo<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/solicitar-reembolso-holafly\/#Informacion-importante-antes-de-pedir-tu-reembolso-en-Holafly\" >Informaci\u00f3n importante antes de pedir tu reembolso en Holafly:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/solicitar-reembolso-holafly\/#%C2%BFComo-enviar-tu-solicitud-de-reembolso-en-Holafly\" >\u00bfC\u00f3mo enviar tu solicitud de reembolso en Holafly?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/solicitar-reembolso-holafly\/#A-tener-en-cuenta\" >A tener en cuenta:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/solicitar-reembolso-holafly\/#Consejos-y-soluciones-practicas\" >Consejos y soluciones pr\u00e1cticas:<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Informacion-importante-antes-de-pedir-tu-reembolso-en-Holafly\"><\/span>Informaci\u00f3n importante antes de pedir tu reembolso en Holafly:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si tu dispositivo no es <strong><a href=\"https:\/\/esim.holafly.com\/es\/blog\/esim\/esim-moviles-compatibles\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">compatible<\/mark><\/a><\/strong>, est\u00e1 <strong><a href=\"https:\/\/esim.holafly.com\/es\/faq\/compatibilidad\/como-saber-si-un-movil-esta-libre-para-usar-una-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">bloqueado<\/mark><\/a><\/strong> o cancelaste tu viaje, puedes usar la eSIM en otro m\u00f3vil compatible o guardarla para una pr\u00f3xima visita al mismo destino.<\/li>\n\n\n\n<li>T\u00f3mate un momento para revisar la <strong><a href=\"https:\/\/esim.holafly.com\/es\/politica-de-reembolso\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">pol\u00edtica de reembolsos <\/mark><\/a><\/strong>Holafly, as\u00ed vas con toda la claridad del proceso.<\/li>\n\n\n\n<li>Tienes hasta 6 meses desde la compra para pedir un reembolso.<\/li>\n\n\n\n<li>Si no logras conectarte, revisa nuestras gu\u00edas para<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> <strong><a href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/no-funcionan-datos-moviles-iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">iOS<\/a><\/strong><\/mark><strong><a href=\"https:\/\/esim.holafly.com\/es\/faq\/solucion-de-problemas\/no-funcionan-datos-moviles-iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><\/strong>y <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><strong><a href=\"https:\/\/esim.holafly.com\/es\/faq\/no-funcionan-datos-moviles-android\/\" target=\"_blank\" rel=\"noreferrer noopener\">Android<\/a><\/strong>.<\/mark> Si el error persiste, contacta a soporte antes de solicitar un reembolso.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo-enviar-tu-solicitud-de-reembolso-en-Holafly\"><\/span>\u00bfC\u00f3mo enviar tu solicitud de reembolso en Holafly?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las devoluciones en Holafly se procesan en un plazo de 5 a 10 d\u00edas h\u00e1biles (lunes a viernes).<\/li>\n\n\n\n<li>Ten en cuenta que enviar la solicitud no garantiza que el reembolso ser\u00e1 aprobado; simplemente inicia la revisi\u00f3n del caso.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-column ab-block-layout-column\"><div class=\"ab-block-layout-column-inner\" style=\"text-align:center\">\n<p><\/p>\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/21\/2025\/01\/Refund-pic.svg\" alt=\"\" class=\"wp-image-338003\" style=\"width:268px;height:auto\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A-tener-en-cuenta\"><\/span>A tener en cuenta:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si ya enviaste tu solicitud, no abras otra. Enviar varias puede retrasar tu reembolso de Holafly.<\/li>\n\n\n\n<li>Recuerda que el reembolso se har\u00e1 a la misma cuenta con la que realizaste la compra.<\/li>\n\n\n\n<li>El reembolso puede ser total o parcial, dependiendo del uso de la eSIM. Te informaremos el resultado dentro de los 5 a 10 d\u00edas h\u00e1biles (lunes a viernes).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consejos-y-soluciones-practicas\"><\/span>Consejos y soluciones pr\u00e1cticas:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacta al equipo de soporte solo si ya pasaron m\u00e1s de 10 d\u00edas h\u00e1biles desde que enviaste tu solicitud de reembolso de Holafly.<\/li>\n\n\n\n<li>Revisa tu carpeta de spam, porque la respuesta a veces queda ah\u00ed.<\/li>\n\n\n\n<li>Cuando recibas la respuesta, aseg\u00farate de contestar desde el mismo correo donde recibiste la informaci\u00f3n del reembolso.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aprende a solicitar un reembolso en Holafly de manera f\u00e1cil. Sigue nuestra gu\u00eda paso a paso, conoce la pol\u00edtica de reembolsos y env\u00eda tu solicitud r\u00e1pidamente.<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[213],"tags":[177],"class_list":["post-291759","post","type-post","status-publish","format-standard","hentry","category-solucion-de-problemas","tag-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo solicitar un reembolso en Holafly? - Holafly FAQs<\/title>\n<meta name=\"description\" content=\"Aprende a solicitar un reembolso en Holafly. 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