{"id":356337,"date":"2026-09-24T10:34:33","date_gmt":"2026-09-24T03:34:33","guid":{"rendered":"https:\/\/esim.holafly.com\/en-au\/?p=356337"},"modified":"2026-09-24T10:38:20","modified_gmt":"2026-09-24T03:38:20","slug":"saily-esim-not-working","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/","title":{"rendered":"Saily eSIM not working: Causes and how to fix it"},"content":{"rendered":"\n<p>Got yourself an eSIM from Saily but struggling to get it to work? There are a number of possible causes, from your device settings and eSIM configuration to an issue with Saily\u2019s service. <strong>Some common issues are easy to fix<\/strong>, while others can take a little longer.<\/p>\n\n\n\n<p>Follow along for a detailed guide on why your Saily eSIM is not working, how you can solve it, and what to do when you\u2019ve tried every option.<\/p>\n\n\n\n<p>If you can\u2019t get your Saily eSIM to work, there are reliable <a href=\"https:\/\/esim.holafly.com\/reviews\/saily-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Saily alternatives<\/strong><\/a> on the market. Consider Holafly, a global eSIM provider with years in the business that offers unlimited data and 24\/7 customer support with every plan.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/sammy-line-come-back-later-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Peace of mind before you fly<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nSet up your eSIM before travel and get unlimited data on arrival.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Buy a Holafly eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/#Cant-activate-Saily-eSIM\" >Can\u2019t activate Saily eSIM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/#Saily-eSIM-not-working-after-activation\" >Saily eSIM not working after activation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/#What-if-I-accidentally-deleted-my-Saily-eSIM\" >What if I accidentally deleted my Saily eSIM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/#What-to-do-when-youve-already-tried-everything\" >What to do when you\u2019ve already tried everything<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/saily-esim-not-working\/#For-stress-free-travel-Holafly-has-your-back\" >For stress-free travel, Holafly has your back<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cant-activate-Saily-eSIM\"><\/span>Can\u2019t activate Saily eSIM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you\u2019re new to using eSIMs or if it\u2019s simply your first time using <a href=\"https:\/\/esim.holafly.com\/reviews\/saily-esim-review\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Saily<\/strong><\/a>, you might have missed a step in the activation process. This is one of the main reasons why users can\u2019t get their eSIM to work. Here are the steps you should follow to <strong>ensure a successful activation of your Saily eSIM:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check device compatibility<\/h3>\n\n\n\n<p>Not all devices support eSIM technology. Before buying any eSIM plan, make sure you have an <a href=\"https:\/\/esim.holafly.com\/how-to\/esim-phones\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM-compatible phone<\/strong><\/a>. Most newer devices are, but some older or cheaper models may not work with eSIMs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Activate eSIM on iPhone and Android<\/h3>\n\n\n\n<p>If you\u2019ve purchased your eSIM through the Saily app, the setup process is similar on both iOS and Android devices. Here\u2019s what you need to do:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/esim.holafly.com\/how-to\/buying-guide-esim-usa\/\" target=\"_blank\" rel=\"noreferrer noopener\">Buy your eSIM<\/a> and install your Saily eSIM through the Saily app before travelling.<\/li>\n\n\n\n<li>Make sure the eSIM is enabled and data roaming is turned on before you depart.<\/li>\n\n\n\n<li>The plan activates automatically when you arrive at your destination.<\/li>\n\n\n\n<li>Once you arrive, select Saily as your mobile data line.<\/li>\n\n\n\n<li>On iPhone, disable Mobile Data Switching to ensure your device uses the Saily eSIM for mobile data.<\/li>\n\n\n\n<li>Disable your primary SIM to avoid unexpected roaming charges from your Australian mobile provider.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Error message when activating eSIM<\/h3>\n\n\n\n<p>You may get an error message when trying to activate your Saily eSIM. Thankfully, there aren\u2019t that many possible reasons for this error. Check for the following, then try again:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure you\u2019re connected to WiFi or mobile internet.<\/li>\n\n\n\n<li>Check if you have free eSIM slots. Delete any slots you don\u2019t use if full.<\/li>\n\n\n\n<li>If the eSIM is already installed, you don\u2019t need to install it again. If you deleted it, Saily currently allows you to reinstall the eSIM through the Saily app.<\/li>\n<\/ul>\n\n\n\n<p>If neither of the above applies to you, yet you\u2019re still receiving the error message, contact Saily\u2019s customer support team for help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Saily-eSIM-not-working-after-activation\"><\/span>Saily eSIM not working after activation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Managed to successfully activate your plan, but the <a href=\"https:\/\/esim.holafly.com\/how-to\/esim-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM is not working<\/strong><\/a>? The issue lies either within your settings or the Saily service itself. There are several things you can do to try to solve the issues on your end.<\/p>\n\n\n\n<p>If none of these help, the issue might be on Saily\u2019s end. To resolve the problem, you can reach out to the customer support team. Keep in mind that <strong>Saily doesn\u2019t have a WhatsApp number<\/strong>, so you will need to use the live chat in the app or submit an email form.<\/p>\n\n\n\n<p>Still no resolution? You\u2019ll need to request a refund. <strong>Refund eligibility depends on the circumstances. <\/strong>Uninstalled or unactivated plans may be eligible for a full refund within the applicable refund period, while activated plans may qualify for a partial or full refund in certain situations. Check Saily\u2019s current refund policy before submitting a request.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disconnect from WiFi<\/h3>\n\n\n\n<p>If you\u2019re troubleshooting your Saily eSIM, temporarily turn off Wi-Fi and check whether your phone can connect to the internet using mobile data. This helps you determine whether the issue is with your eSIM connection or the Wi-Fi network.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check if your eSIM and data roaming are enabled<\/h3>\n\n\n\n<p>Both your eSIM profile and data roaming need to be enabled in order for the eSIM to work. If you have your Australian SIM installed, <strong>turn off mobile data and data roaming on that line<\/strong> to avoid unexpected international roaming charges.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On <a href=\"https:\/\/esim.holafly.com\/faq\/troubleshooting\/iphone-cellular-data-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>iPhone<\/strong><\/a>, go to <strong>Settings -&gt; Mobile Service (or Cellular) -&gt; <\/strong>tap on your <strong>eSIM line<\/strong> <strong>-&gt;<\/strong> make sure that <strong>the line is turned on and Data Roaming is enabled.<\/strong><\/li>\n\n\n\n<li>On <a href=\"https:\/\/esim.holafly.com\/faq\/troubleshooting\/why-data-not-working-android\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Android<\/strong><\/a>, go to <strong>Settings -&gt; <\/strong>tap <strong>Network &amp; Internet settings -&gt; <\/strong>select your <strong>eSIM line -&gt; <\/strong>make sure that <strong>both the eSIM line and data roaming are turned on<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-1024x576.jpg\" alt=\"Enable eSIM and data roaming on iPhone\" class=\"wp-image-278642\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone-600x338.jpg 600w, https:\/\/media.holafly.com\/sites\/1\/2024\/12\/Enable-eSIM-and-data-roaming-on-iPhone.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Enable eSIM and data roaming on iPhone<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Check your APN settings<\/strong><\/h3>\n\n\n\n<p>Incorrect APN settings can prevent your Saily eSIM from connecting to mobile data. Check the APN settings recommended for your Saily plan.&nbsp;<\/p>\n\n\n\n<p>If you\u2019re using an Android phone and the APN is missing, open the Saily app and leave it open for a few minutes to allow the settings to configure automatically.&nbsp;<\/p>\n\n\n\n<p>If you\u2019re using an iPhone and still can\u2019t connect, contact Saily support for help with your APN settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restart your device<\/h3>\n\n\n\n<p>If you haven\u2019t restarted your phone in a while, there may be some bugs or glitches in the system that need to be reset in order for it to work again. You can <strong>try turning airplane mode on and off,<\/strong> which restarts just the network settings. If that doesn\u2019t work, turn off your device completely and turn it back on again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check your data usage<\/h3>\n\n\n\n<p>If you were able to use Saily\u2019s eSIM for a while and it stopped working, you may have simply run out of data on your plan. Open your Saily app and check if you have any data remaining. If not, you\u2019ll have to get a top-up or a new eSIM plan altogether.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reset your network settings<\/h3>\n\n\n\n<p>If nothing else works, you might need to perform a hard reset of your network settings. This <strong>wipes all previous network connections clean<\/strong> and leaves you with an empty set of settings, ready to be used again.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On iOS, select <strong>Settings<\/strong> &gt; <strong>General<\/strong> &gt;<strong> Transfer <\/strong>or <strong>Reset iPhone<\/strong> &gt; <strong>Reset<\/strong> &gt; <strong>Reset Network Settings<\/strong><\/li>\n\n\n\n<li>On Android, select <strong>Settings<\/strong> &gt;<strong> System<\/strong> &gt; <strong>Reset options<\/strong> and look for the option to<strong> reset Wi-Fi, mobile and Bluetooth settings<\/strong>. The exact wording may vary by device.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-1024x576.jpg\" alt=\"Resetting network settings on iOS\" class=\"wp-image-270644\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS-600x338.jpg 600w, https:\/\/media.holafly.com\/sites\/1\/2024\/10\/Resetting-network-settings-on-iOS.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Resetting network settings on iOS<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What-if-I-accidentally-deleted-my-Saily-eSIM\"><\/span>What if I accidentally deleted my Saily eSIM?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you accidentally delete your Saily eSIM, you can reinstall it through the Saily app. Open the app, go to <strong>eSIMs<\/strong>, select the relevant eSIM, and follow the installation instructions. Saily also allows an eSIM to be reinstalled on another device when you use the same account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What-to-do-when-youve-already-tried-everything\"><\/span>What to do when you\u2019ve already tried everything<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Talking to Saily\u2019s customer agents on live chat or trying quick fixes in your phone\u2019s settings isn\u2019t how anyone wants to spend their time away from home.<\/p>\n\n\n\n<p>If you\u2019ve tried all the fixes and your Saily eSIM still won\u2019t work, or you simply want a different solution, here\u2019s what you can do:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/esim.holafly.com\/reviews\/saily-refund\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Request a Saily refund<\/strong><\/a> through Saily&#8217;s refund request process.<\/li>\n\n\n\n<li><a href=\"https:\/\/esim.holafly.com\/reviews\/delete-saily-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Delete your Saily eSIM<\/strong><\/a> to free up space in your settings for a new profile*<\/li>\n\n\n\n<li>Run a quick comparison against other eSIM providers. Here is our <a href=\"https:\/\/esim.holafly.com\/reviews\/holafly-vs-saily\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly vs. Saily<\/strong><\/a> match-up.<\/li>\n\n\n\n<li>Choose the eSIM that makes your next trip stress-free.<\/li>\n<\/ol>\n\n\n\n<p><em>*You may need your Saily eSIM during the refund process. So it is best to wait until your case is closed before deleting the eSIM profile.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"For-stress-free-travel-Holafly-has-your-back\"><\/span>For stress-free travel, Holafly has your back<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After all that troubleshooting, the last thing you need is connection issues while you travel. <strong>Get any <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Holafly eSIM<\/a> and enjoy unlimited data, 5G speeds, and 24\/7 customer support across 200+ destinations<\/strong>, with plans to match any trip length.<\/p>\n\n\n\n<p>From long layovers to unexpected stops in a country your plan doesn\u2019t cover, <strong>simply keep your Holafly eSIM installed and use <a href=\"https:\/\/esim.holafly.com\/always-on\/\" target=\"_blank\" rel=\"noreferrer noopener\">Always On<\/a> to stay connected across 150+ global destinations<\/strong>. Journey with peace of mind, knowing Holafly has your back.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fdebc1\"><strong>Disclaimer: <\/strong>The data in this comparison is accurate as of September 24, 2026 and is subject to change.<\/p>\n\n\n\n<p>Got a Saily Ultra subscription? Your process may look a little different. See here what to do when <a href=\"https:\/\/esim.holafly.com\/reviews\/saily-ultra-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Saily Ultra isn\u2019t working<\/strong><\/a> for you.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/books-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Connect to the fastest networks<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nInternational eSIMs, local networks. Enjoy the best of both worlds with Holafly.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Get a Holafly eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n","protected":false},"excerpt":{"rendered":"<p>Saily eSIM not working? The issue may lie within your software, hardware, or an error on the provider&#8217;s end. Here\u2019s how you can fix it or get a new eSIM.<\/p>\n","protected":false},"author":295,"featured_media":278643,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"holafly_cluster":[765],"class_list":["post-356337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Saily eSIM not working: Causes and how to fix it - Holafly<\/title>\n<meta name=\"description\" content=\"Saily eSIM not working? The issue may lie within your software, hardware, or an error on the provider&#039;s end. 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