{"id":356327,"date":"2026-09-23T12:49:47","date_gmt":"2026-09-23T05:49:47","guid":{"rendered":"https:\/\/esim.holafly.com\/en-au\/?p=356327"},"modified":"2026-09-25T16:12:43","modified_gmt":"2026-09-25T09:12:43","slug":"virgin-wifi-on-plane","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/","title":{"rendered":"Virgin WiFi on plane: How to connect and its costs"},"content":{"rendered":"\n<p>Virgin Australia in-flight Wi-Fi is currently available on many flights. <strong>While the airline continues expanding connectivity to more flights, availability depends on the specific model and aircraft operating your route.&nbsp;<\/strong><\/p>\n\n\n\n<p>It is worth noting that <strong>Virgin Australia and Virgin Atlantic are completely separate airlines with different connectivity options.<\/strong> While both provide onboard internet access, this guide focuses specifically on Virgin Australia WiFi, <strong>including costs, free access criteria, how to connect, and common troubleshooting tips.&nbsp;<\/strong><\/p>\n\n\n\n<p>When your plane lands, you can consider a <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly eSIM<\/strong><\/a><strong> to stay connected during your trip, with unlimited data, 5G speeds where available, and 24\/7 customer support.<\/strong><\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/chill-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Unlimited data. Peace of mind.<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nMake sure you have travel data that's there when you need it most.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/esim-australia\/\">Buy Holafly Australia eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#Does-Virgin-Australia-have-WiFi-on-planes\" >Does Virgin Australia have WiFi on planes?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#How-much-does-Virgin-WiFi-cost-on-a-plane\" >How much does Virgin WiFi cost on a plane?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#How-to-connect-to-Virgin-WiFi-on-a-plane\" >How to connect to Virgin WiFi on a plane?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#What-can-you-do-with-Virgin-Australia-WiFi\" >What can you do with Virgin Australia WiFi?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#Virgin-WiFi-not-working-Try-these-fixes\" >Virgin WiFi not working? Try these fixes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/virgin-wifi-on-plane\/#Stay-connected-before-and-after-your-flight\" >Stay connected before and after your flight<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Does-Virgin-Australia-have-WiFi-on-planes\"><\/span>Does Virgin Australia have WiFi on planes?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Yes, Virgin Australia provides in-flight Wi-Fi on most of its Boeing 737 and 737 MAX aircraft. <\/strong>This service is available for domestic routes and short international flights, including those to Bali, Fiji, and Queenstown.<\/p>\n\n\n\n<p>Regional turboprops and smaller aircraft, such as Fokker 100s or older regional jets, typically do not offer Wi-Fi service.<\/p>\n\n\n\n<p><strong>Passengers generally cannot guarantee Wi-Fi availability at the exact moment of purchasing a ticket<\/strong>. To check if the WiFi is available on a flight:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Before departure (flight status page):<\/strong> Up to three days before you fly, <strong>search your flight details on the official Virgin Australia Flight Status page.<\/strong> Look for a Wi-Fi icon displayed next to your flight number. However, since aircraft swaps can happen at the last minute, this is subject to operational changes.<\/li>\n\n\n\n<li><strong>Aircraft type:<\/strong> When booking, you can check the scheduled aircraft model on your itinerary. If it lists a <strong>Boeing 737<\/strong> or <strong>737 MAX<\/strong>, there is a high likelihood of Wi-Fi. If it lists a <strong>Fokker 100<\/strong>, <strong>Airbus A320<\/strong>, or <strong>Boeing 737-700<\/strong>, Wi-Fi will not be available.&nbsp;<\/li>\n\n\n\n<li><strong>Once onboard (seat pocket card):<\/strong> When you take your seat, check the seat pocket. <strong>Aircraft equipped with functional Wi-Fi will have an instruction card detailing how to connect.<\/strong><\/li>\n\n\n\n<li><strong>Network scan:<\/strong> Turn your device to Flight Mode, enable Wi-Fi, and check for the \u201cVirginAustralia\u201d network. If the network appears, connectivity is available on that flight.<\/li>\n<\/ul>\n\n\n\n<p>A quick overview of Virgin Australia WiFi:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Aircraft type<\/th><th>Typical routes<\/th><th>Wi-Fi onboard?<\/th><\/tr><\/thead><tbody><tr><td><strong>Boeing 737-800 \/ MAX 8<\/strong><\/td><td>Main capital cities, New Zealand, Bali, Fiji<\/td><td><strong>Yes<\/strong> (majority of fleet)<\/td><\/tr><tr><td><strong>Boeing 737-700<\/strong><\/td><td>Select domestic &amp; regional routes<\/td><td><strong>No<\/strong> (excluded from rollout)<\/td><\/tr><tr><td><strong>Airbus A320 \/ Fokker 100<\/strong><\/td><td>Regional routes, charter \/ FIFO flights<\/td><td><strong>No<\/strong> (excluded from rollout)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/media.holafly.com\/sites\/103\/2026\/09\/Virgin-wifi-on-plane-1.jpg\" alt=\" in-flight Wi-Fi on Virgin Australia \" class=\"wp-image-356329\" srcset=\"https:\/\/media.holafly.com\/sites\/103\/2026\/09\/Virgin-wifi-on-plane-1.jpg 960w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/Virgin-wifi-on-plane-1-300x200.jpg 300w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/Virgin-wifi-on-plane-1-768x512.jpg 768w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/Virgin-wifi-on-plane-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption class=\"wp-element-caption\">You can enjoy in-flight Wi-Fi on Virgin Australia Boeing 737 aircraft.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How-much-does-Virgin-WiFi-cost-on-a-plane\"><\/span>How much does Virgin WiFi cost on a plane?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Passengers on Virgin Australia flights equipped with Wi-Fi can purchase internet access passes directly through the onboard portal using a major credit card.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>30-minute pass:<\/strong> AU$9.75<\/li>\n\n\n\n<li><strong>Full flight pass:<\/strong> AU$19.95&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Free internet access is available for eligible passengers, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business class passengers:<\/strong> All travellers seated in the Business Class cabin.<\/li>\n\n\n\n<li><strong>Velocity Platinum members:<\/strong> Velocity Platinum status holders.<\/li>\n\n\n\n<li><strong>Velocity Platinum Plus \/ Beyond members:<\/strong> Top-tier invite-only and Platinum Plus members.<\/li>\n<\/ul>\n\n\n\n<p>To access the internet, eligible passengers can log in to the portal using their last name and seat number or their frequent flyer details.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Velocity Red (base tier) and Velocity Gold members do not receive free full-internet Wi-Fi access and must purchase a pass to use the internet.<\/p>\n\n\n\n<p>Connecting to the Wi-Fi network gives you access to two completely different services:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In-flight entertainment (the local network\/intranet): <\/strong>A free internal wireless signal that connects your device to the plane&#8217;s local server. All passengers can stream movies, watch TV shows, and check the flight map without accessing the outside internet.&nbsp;<\/li>\n\n\n\n<li><strong>Onboard internet (external satellite access):<\/strong> A paid satellite connection. It unlocks real internet access for web browsing, emails, and messaging apps.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Passengers often confuse onboard internet Wi-Fi with in-flight entertainment, but they operate as separate services:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Feature<\/th><th>Free inflight entertainment<\/th><th>Inflight Wi-Fi (internet pass)<\/th><\/tr><\/thead><tbody><tr><td><strong>Cost<\/strong><\/td><td><strong>100% Free<\/strong> for all passengers<\/td><td>Paid (unless flying Business or holding Platinum status)<\/td><\/tr><tr><td><strong>What it connects to<\/strong><\/td><td>The plane&#8217;s internal local network (intranet).<\/td><td>Satellite internet network pointing outside the aircraft.<\/td><\/tr><tr><td><strong>What you can do<\/strong><\/td><td>Stream movies, TV shows, and music loaded onto the airline&#8217;s local server.<\/td><td>Browse web pages, check emails, use social media, and message online.<\/td><\/tr><tr><td><strong>Requirements<\/strong><\/td><td>Download the Virgin Australia app or open your browser to wifi.virginaustralia.com.<\/td><td>Requires a paid pass purchase or eligible status login.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How-to-connect-to-Virgin-WiFi-on-a-plane\"><\/span>How to connect to Virgin WiFi on a plane?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connecting to Virgin Australia&#8217;s onboard Wi-Fi is a straightforward process following these steps:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Turn on flight mode and Wi-Fi:<\/strong> Switch your device to Flight Mode, then turn Wi-Fi on.<\/li>\n\n\n\n<li><strong>Join network:<\/strong> Select \u201cVirginAustralia\u201d from your Wi-Fi settings.<\/li>\n\n\n\n<li><strong>Open portal:<\/strong> Navigate to wifi.virginaustralia.com in your browser if the portal does not pop up automatically.<\/li>\n\n\n\n<li><strong>Choose access: <\/strong>Free (for Business Class and Velocity Platinum status holders) or paid (for standard passengers).<\/li>\n<\/ul>\n\n\n\n<p><strong>Everyone connects to the same open Wi-Fi network and lands on the same portal page.<\/strong> On that portal screen, passengers identify how they want to access the internet:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Eligible passengers<\/strong> select the &#8220;Complimentary&#8221; option on screen and verify their identity using their <strong>Surname + Seat Number<\/strong> or <strong>Velocity Number<\/strong>. Once matched with the flight manifest, the system unlocks access for free.<\/li>\n\n\n\n<li><strong>Standard passengers<\/strong> select a paid pass (30-Minute or Full Flight) and enter credit card details.<\/li>\n<\/ol>\n\n\n\n<p>Here are the steps to connect to Virgin WiFi on each device:&nbsp;<\/p>\n\n\n\n<p><strong>iPhone and iPad:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings &gt; Wi-Fi<\/strong> after enabling Flight Mode.&nbsp;<\/li>\n\n\n\n<li>Tap VirginAustralia.&nbsp;<\/li>\n\n\n\n<li>Once connected, a Safari pop-up window should appear, leading to the portal. If not, open Safari manually and enter wifi.virginaustralia.com.<\/li>\n<\/ul>\n\n\n\n<p><strong>Android phones and Tablets:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings &gt; Connections &gt; Wi-Fi<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Select \u201cVirginAustralia.\u201d<\/li>\n\n\n\n<li>Tap the notification that says &#8220;Tap here to sign in to network&#8221;, or open Chrome and go to wifi.virginaustralia.com.<\/li>\n<\/ul>\n\n\n\n<p><strong>Laptops (Mac &amp; Windows):<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the Wi-Fi icon in your system tray or menu bar and join VirginAustralia.&nbsp;<\/li>\n\n\n\n<li>Open your preferred web browser and type wifi.virginaustralia.com.&nbsp;<\/li>\n\n\n\n<li>If you use an active VPN on your laptop, disable it temporarily, as VPNs can prevent the portal page from loading.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> <strong>No app is required<\/strong> to connect to the internet or stream in-flight entertainment on Virgin Australia flights. The entire process works directly through standard web browsers (Safari, Chrome, Edge, or Firefox).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What-can-you-do-with-Virgin-Australia-WiFi\"><\/span>What can you do with Virgin Australia WiFi?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Virgin Australia uses Intelsat\u2019s 2Ku satellite technology to power its onboard Wi-Fi.<\/strong> It provides a total shared aircraft bandwidth between 70 Mbps and 100 Mbps under optimal conditions.&nbsp;<\/p>\n\n\n\n<p>So, individual users typically see download speeds between <strong>5 Mbps and 20 Mbps,<\/strong> depending on cabin demand. It offers a great connection for most online tasks, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Messaging:<\/strong> Supported. You can send text messages and use chat apps like WhatsApp, iMessage, Messenger, and Slack without issue.<\/li>\n\n\n\n<li><strong>Email and browsing:<\/strong> Works smoothly for sending and receiving emails (including attachments), reading news, and browsing standard websites.<\/li>\n\n\n\n<li><strong>Social media:<\/strong> Fully accessible for scrolling feeds, checking notifications, and posting updates on platforms like Instagram, X (Twitter), and LinkedIn.<\/li>\n\n\n\n<li><strong>Work:<\/strong> Suitable for standard cloud applications, updating documents, and handling corporate emails.<\/li>\n\n\n\n<li><strong>Streaming:<\/strong> Video and audio streaming (e.g., Netflix, YouTube) are technically possible, but high bandwidth usage can lead to buffering during peak times when many passengers are connected.<\/li>\n<\/ul>\n\n\n\n<p>The following actions are prohibited on Virgin Australia\u2019s in-flight Wi-Fi:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Voice and video calls<\/strong> (e.g., FaceTime, Zoom, Skype, or traditional phone calls) are strictly prohibited onboard to avoid disturbing surrounding passengers.<\/li>\n\n\n\n<li><strong>Downloading very large software updates<\/strong> or torrent files may be throttled or blocked by network management rules.<\/li>\n<\/ul>\n\n\n\n<p>While generally stable, coverage can briefly drop during severe weather, when transitioning between satellite coverage zones, or over remote flight paths over ocean blackspots.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/media.holafly.com\/sites\/103\/2026\/09\/work-on-the-plane.jpg\" alt=\"Work on the plane\" class=\"wp-image-356330\" srcset=\"https:\/\/media.holafly.com\/sites\/103\/2026\/09\/work-on-the-plane.jpg 960w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/work-on-the-plane-300x200.jpg 300w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/work-on-the-plane-768x512.jpg 768w, https:\/\/media.holafly.com\/sites\/103\/2026\/09\/work-on-the-plane-600x400.jpg 600w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption class=\"wp-element-caption\">Doing some light work using Wi-Fi on the plane.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Virgin-WiFi-not-working-Try-these-fixes\"><\/span>Virgin WiFi not working? Try these fixes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your Virgin Australia inflight Wi-Fi isn&#8217;t working as expected, <strong>the issue usually stems from standard satellite captive portal glitches, incorrect browser settings, or active background security apps.&nbsp;<\/strong><\/p>\n\n\n\n<p>Here are the common Wi-Fi issues and how to fix them:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Wi-Fi network not appearing<\/h3>\n\n\n\n<p>If you can\u2019t find<strong> <\/strong>the<strong> VirginAustralia<\/strong> network on your device, follow these steps:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check your aircraft:<\/strong> Confirm you are on an equipped aircraft (Boeing 737 \/ 737 MAX 8). Fokker 100, Airbus A320, and Boeing 737-700 jets do not have onboard Wi-Fi.<\/li>\n\n\n\n<li><strong>Toggle flight mode:<\/strong> Turn <strong>Flight Mode<\/strong> off, wait 10 seconds, and turn it back on.<\/li>\n\n\n\n<li><strong>Toggle Wi-Fi:<\/strong> Turn your Wi-Fi off and back on to force your device to perform a fresh local network scan.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Login page \/ onboard portal not loading<\/h3>\n\n\n\n<p>If you can connect to the WiFi, but it doesn\u2019t automatically go to the portal page:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Open the portal manually:<\/strong> If the splash page doesn&#8217;t open automatically, open your web browser (Safari or Chrome) and enter wifi.virginaustralia.com or [http:\/\/wifi.virginaustralia.com](http:\/\/wifi.virginaustralia.com) directly into the address bar.<\/li>\n\n\n\n<li><strong>Disable active VPNs and security apps:<\/strong> Virtual Private Networks (VPNs), custom DNS services (like Cloudflare 1.1.1.1), or ad-blockers prevent captive portals from redirecting. Temporarily turn them off.<\/li>\n\n\n\n<li><strong>Use non-secure URLs:<\/strong> Type [http:\/\/neverssl.com](http:\/\/neverssl.com) or [http:\/\/1.1.1.1](http:\/\/1.1.1.1) into your browser. Unencrypted http:\/\/ requests force the aircraft&#8217;s local network to intercede and load the portal login screen.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Connected to Wi-Fi but no internet access<\/h3>\n\n\n\n<p>If you can\u2019t connect to the internet even after you enter your information and password:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Forget and rejoin the network:<\/strong> Go to your device\u2019s Wi-Fi settings, select VirginAustralia, tap Forget This Network, and reconnect from scratch.<\/li>\n\n\n\n<li><strong>Verify login\/payment session:<\/strong> Return to wifi.virginaustralia.com in your browser to check if your pass timed out or if your surname\/seat confirmation failed.<\/li>\n\n\n\n<li><strong>Clear browser cache \/ open incognito:<\/strong> Open a Private or Incognito browser tab to bypass cached login data that might be blocking the live session.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Extremely slow connection<\/h3>\n\n\n\n<p>In-flight internet may slow down or drop momentarily when crossing dead zones, flying over open ocean waters, or during severe atmospheric weather.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Close background apps:<\/strong> Turn off background app refreshes, cloud photo backups, software updates, and large file downloads to free up bandwidth on your device.<\/li>\n\n\n\n<li><strong>Switch browsers:<\/strong> Switch between default browsers (e.g., from Chrome to Safari or vice versa).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Stay-connected-before-and-after-your-flight\"><\/span>Stay connected before and after your flight<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In-flight Wi-Fi provides a convenient way to work, browse, and stay entertained while in the air. So, like every in-flight Wi-Fi network, Virgin Australia Wi-Fi will disconnect as the plane descends.&nbsp;<\/p>\n\n\n\n<p>Travellers need a reliable connection on the ground to use maps, keep in touch with family, or book a taxi to their hotel. <strong>A <\/strong><a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>travel eSIM<\/strong><\/a><strong> can provide mobile data on the ground, allowing you to connect instantly before take-off, after landing, and when travelling overseas.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly eSIM<\/strong><\/a><strong> is a convenient option for travellers visiting their preferred country, offering unlimited data, 5G speeds where available, hotspot sharing, and 24\/7 customer support.&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Every <\/strong><a href=\"https:\/\/esim.holafly.com\/how-to\/what-is-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM<\/strong><\/a><strong> includes 1GB of backup data as an <\/strong><a href=\"https:\/\/esim.holafly.com\/always-on\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Always On<\/strong><\/a><strong> feature<\/strong>, ensuring users stay connected even after their plan expires.&nbsp;<\/p>\n\n\n\n<p><strong>Holafly is supported in 200+ destinations. <\/strong>Visit the <a href=\"https:\/\/esim.holafly.com\/shop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM store<\/strong><\/a> to find a plan for your next trip.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/sammy-line-man-marks-days-on-calendar-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>24\/7 support, no matter what<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nWhen you're traveling, every question can be an urgent one. That's why we work around the clock.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/esim-australia\/\">Get a Holafly Australia eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n","protected":false},"excerpt":{"rendered":"<p>Learn how to use Virgin Australia&#8217;s inflight Wi-Fi and onboard internet. 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