{"id":356118,"date":"2026-08-11T19:43:02","date_gmt":"2026-08-11T12:43:02","guid":{"rendered":"https:\/\/esim.holafly.com\/en-au\/?p=356118"},"modified":"2026-08-11T19:45:58","modified_gmt":"2026-08-11T12:45:58","slug":"belong-esim-not-working","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/en-au\/blog\/belong-esim-not-working\/","title":{"rendered":"Belong eSIM not working? Here\u2019s how to fix common issues"},"content":{"rendered":"\n<p>Whether you\u2019re switching from a physical SIM card to an eSIM or installing a new eSIM, experiencing setup or connection issues is common.&nbsp;<\/p>\n\n\n\n<p>This guide covers the <strong>common reasons behind Belong eSIM failures and the step-by-step solutions to help you resolve them.&nbsp;<\/strong><\/p>\n\n\n\n<p>In the end, if you want to find an alternative to Belong eSIM, we introduce you to <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly eSIM<\/strong><\/a><strong>, with unlimited data, 5G speeds where available, and 24\/7 customer support<\/strong><\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/chill-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Unlimited data. Peace of mind.<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nMake sure you have travel data that's there when you need it most.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Buy a Holafly eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/belong-esim-not-working\/#Why-is-your-Belong-eSIM-not-working\" >Why is your Belong eSIM not working?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/belong-esim-not-working\/#How-to-fix-Belong-eSIM-Issues\" >How to fix Belong eSIM Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/belong-esim-not-working\/#Still-having-issues-Stay-connected-with-Holafly-eSIM\" >Still having issues? Stay connected with Holafly eSIM<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why-is-your-Belong-eSIM-not-working\"><\/span>Why is your Belong eSIM not working?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/esim.holafly.com\/how-to\/esim-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM issues<\/strong><\/a> are common and usually easy to fix. They are usually caused by simple setup errors, network setting issues, or device compatibility problems.\u00a0<\/p>\n\n\n\n<p>Here are the main reasons your Belong eSIM may not be working:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incompatible phone:<\/strong> Before installing an eSIM, make sure you have an <a href=\"https:\/\/esim.holafly.com\/how-to\/check-phone-esim-compatible\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM-compatible device<\/strong><\/a>, which is not locked to another network.<\/li>\n\n\n\n<li><strong>Activation error:<\/strong> The eSIM activation process was interrupted or failed to complete.<\/li>\n\n\n\n<li><strong>Invalid QR code:<\/strong> The QR code has expired or was already used on another phone.<\/li>\n\n\n\n<li><strong>Incomplete setup: <\/strong>The eSIM is installed on your phone, but is turned off or not fully activated.<\/li>\n\n\n\n<li><strong>Mobile data is off:<\/strong> <a href=\"https:\/\/esim.holafly.com\/internet\/what-is-mobile-data\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mobile data<\/strong><\/a> is switched off in your phone settings.<\/li>\n\n\n\n<li><strong>Network connection issues: <\/strong>A weak signal can lead to problems during eSIM installation.<\/li>\n\n\n\n<li><strong>Incorrect APN settings:<\/strong> Missing or incorrect <a href=\"https:\/\/esim.holafly.com\/faq\/esim-setup-guide\/apn-setup-holafly-esims\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Access Point Name (APN) settings<\/strong><\/a> are blocking your data.<\/li>\n\n\n\n<li><strong>Accidental deletion:<\/strong> The eSIM profile was accidentally deleted from your settings.<\/li>\n\n\n\n<li><strong>Outdated software: <\/strong>Your system software or carrier settings need to be updated.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How-to-fix-Belong-eSIM-Issues\"><\/span>How to fix Belong eSIM Issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To resolve the Belong eSIM not working issue, you should follow the steps in order. Navigation menus and setting names may differ slightly depending on whether you are using an iPhone or a Samsung device.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Check if your device supports Belong eSIM<\/h3>\n\n\n\n<p>To see if your device is eSIM compatible:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone:<\/strong>Go to Settings &gt; Cellular\/Mobile Service. <strong>Check if the \u201cAdd eSIM\u201d option is available.<\/strong><\/li>\n\n\n\n<li><strong>Samsung:<\/strong> Go to Settings &gt; Connections &gt; SIM manager. <strong>Check if the \u201cAdd eSIM\u201d option is available.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Check if your QR code has expired<\/h3>\n\n\n\n<p>Belong QR codes are single-use. If you already scanned it on another device or the timer expired, log into the Belong app to request a replacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Reinstall the Belong eSIM profile<\/h3>\n\n\n\n<p>Delete the current profile (Settings &gt; Cellular \/ SIM manager), connect to Wi-Fi, and <strong>download the eSIM again via the Belong app or email.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Restart your phone<\/h3>\n\n\n\n<p>Turn your phone off completely, wait 30 seconds, and turn it back on to refresh the network connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Turn on mobile data and data roaming<\/h3>\n\n\n\n<p><strong>Ensure your Belong eSIM is selected as the primary data line<\/strong> and that Mobile Data and <a href=\"https:\/\/esim.holafly.com\/roaming\/what-is-data-roaming\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data Roaming<\/strong><\/a> are turned ON in settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Toggle Airplane Mode<\/h3>\n\n\n\n<p><strong>Turn <\/strong><a href=\"https:\/\/esim.holafly.com\/internet\/airplane-mode\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Airplane Mode<\/strong><\/a><strong> ON<\/strong> in your control panel, wait 15 seconds, and turn it OFF to force a network reconnect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Manually select a local network<\/h3>\n\n\n\n<p>Go to <strong>Settings &gt; Mobile networks &gt; Network Selection<\/strong>, turn off Automatic, and select Belong (or Telstra) from the list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Update or reset your APN settings<\/h3>\n\n\n\n<p>Go to your <strong>Access Point Names settings and select Reset to default<\/strong>. If entering manually, set the APN to<strong> telstra.internet.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Reset your network settings<\/h3>\n\n\n\n<p>Go to <strong>Settings &gt; General \/ General management &gt; Reset &gt; Reset Network Settings. <\/strong>This restores all cellular settings without deleting personal data. Keep in mind that this resets all network settings, including Bluetooth and Wi-Fi, so you\u2019ll have to reconnect all devices after resetting the settings.<\/p>\n\n\n\n<p>If your Belong eSIM still does not work, <strong>contact Belong Mobile Support to verify your account status.<\/strong> If you need immediate connectivity while traveling, you may also consider alternative providers such as Holafly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-1024x576.jpg\" alt=\"turn on data roaming\" class=\"wp-image-314470\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1-600x338.jpg 600w, https:\/\/media.holafly.com\/sites\/1\/2025\/06\/turn-on-data-roaming-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Turn on data roaming on your iPhone by following these simple steps.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Still-having-issues-Stay-connected-with-Holafly-eSIM\"><\/span>Still having issues? Stay connected with Holafly eSIM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you can\u2019t fix the Belong not working issue, even by following the steps, you can switch to <strong>Holafly eSIM<\/strong>, which is a hassle-free way to access mobile data while abroad. <strong>It offers unlimited data, 5G speeds where available, 24\/7 customer support, and the <\/strong><a href=\"https:\/\/esim.holafly.com\/always-on\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Always On<\/strong><\/a><strong> feature, which provides 1 GB of backup data each month for emergency connectivity.<\/strong> However, you should make sure you have your eSIM installed on your phone.\u00a0<\/p>\n\n\n\n<p><strong>Holafly eSIMs are supported in 200+ destinations<\/strong>. Check the <a href=\"https:\/\/esim.holafly.com\/shop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM store<\/strong><\/a> to find an eSIM for your next trip. For frequent travellers who want to spend a month visiting different countries, <a href=\"https:\/\/esim.holafly.com\/plans\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly Plans<\/strong><\/a> offer a <strong>monthly subscription, <\/strong>allowing you to stay connected wherever you go without losing connection.\u00a0<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#feeebd\"><strong>Disclaimer: <\/strong>The data in this article is accurate as of August 11, 2026, and is subject to change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The issues behind Belong eSIM not working revealed. Here are the reasons and a step-by-step guide to fix the Belong eSIM issues. <\/p>\n","protected":false},"author":295,"featured_media":356120,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-356118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Belong eSIM not working? Here\u2019s how to fix common issues - Holafly<\/title>\n<meta name=\"description\" content=\"The issues behind Belong eSIM not working revealed. 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