{"id":350967,"date":"2026-07-23T17:31:49","date_gmt":"2026-07-23T10:31:49","guid":{"rendered":"https:\/\/esim.holafly.com\/?p=350967"},"modified":"2026-07-23T17:31:49","modified_gmt":"2026-07-23T10:31:49","slug":"felix-esim-not-working","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/en-au\/blog\/felix-esim-not-working\/","title":{"rendered":"Felix eSIM not working? Reasons and how to fix it"},"content":{"rendered":"\n<p>If your Felix Mobile eSIM has stopped connecting, has no data, or will not activate after a transfer, it is <strong>usually a settings or activation issue you can fix in a few minutes<\/strong>. This guide lists the <strong>most common causes<\/strong> and walks you through the <strong>quickest fixes step by step<\/strong>.&nbsp;<\/p>\n\n\n\n<p>If it still will not work after troubleshooting, you can contact Felix support or consider an alternative <strong>eSIM option<\/strong> such as <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly<\/strong><\/a>.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/rating-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>An eSIM you can rely on<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>Join over 10 million Holafly customers and get connected with our trusted, global services.<br \/>          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Buy eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/felix-esim-not-working\/#Why-is-my-Felix-Mobile-eSIM-not-working\" >Why is my Felix Mobile eSIM not working?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/felix-esim-not-working\/#How-to-fix-your-Felix-eSIM\" >How to fix your Felix eSIM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/felix-esim-not-working\/#Choose-Holafly-for-peace-of-mind-as-you-travel\" >Choose Holafly for peace of mind as you travel<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why-is-my-Felix-Mobile-eSIM-not-working\"><\/span>Why is my Felix Mobile eSIM not working?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Felix eSIM issues usually come down to one of a few repeat causes. Below, you will find fixes for both Felix <a href=\"https:\/\/esim.holafly.com\/how-to\/esim-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\">eSIM not working<\/a> on iPhone and Felix eSIM not working on Samsung, plus the checks that apply to any Android device.<\/p>\n\n\n\n<p>Common reasons include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your device does not support eSIM<\/strong>. Some models do not have eSIM hardware, or eSIM is disabled on certain regional variants.<\/li>\n\n\n\n<li><strong>Mobile data or data roaming is turned off<\/strong>. You may see connection bars, but not be able to access mobile internet if data roaming or mobile data is turned off.<\/li>\n\n\n\n<li><strong>The network is not connecting automatically<\/strong>. Your phone may not automatically connect to the best available network, causing connection issues.<\/li>\n\n\n\n<li><strong>Incorrect or outdated APN settings<\/strong>. Having incorrect APN settings can lead to mobile data issues.<\/li>\n\n\n\n<li><strong>The eSIM QR code has already been used<\/strong>. Most eSIM QR codes are one-time use, so re-scanning the same code often fails.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How-to-fix-your-Felix-eSIM\"><\/span>How to fix your Felix eSIM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When troubleshooting your Felix eSIM, start with the quick fixes first, then move to the more specific network and APN steps. If a step differs between iPhone and Android, follow the notes for your device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check if your device supports eSIMs<\/h3>\n\n\n\n<p>Before troubleshooting, confirm your phone can actually use eSIM.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone<\/strong>: Most newer iPhones support eSIM, but check Settings &gt; General &gt; About and look for Available SIM or eSIM details.<\/li>\n\n\n\n<li><strong>Samsung\/Android<\/strong>: Look for Settings &gt; Connections &gt; SIM manager (or Mobile network &gt; SIMs).<\/li>\n<\/ul>\n\n\n\n<p>If you are unsure, you can cross-check your model on our <a href=\"https:\/\/esim.holafly.com\/how-to\/esim-phones\/\" target=\"_blank\" rel=\"noreferrer noopener\">eSIM-compatible phones list<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restart your phone after eSIM installation<\/h3>\n\n\n\n<p>This is the simplest fix and often works right away after installation or transfer. Felix also recommends <strong>restarting as an early troubleshooting step when an eSIM is not working<\/strong>.<\/p>\n\n\n\n<p>Power your phone off, wait 10 seconds, then power it back on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Turn on data roaming<\/h3>\n\n\n\n<p>This sounds counterintuitive, but many eSIM profiles need data roaming enabled even when you are in Australia.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone<\/strong>: Settings &gt; Mobile &gt; Mobile Data Options &gt; Data Roaming<\/li>\n\n\n\n<li><strong>Samsung<\/strong>: Settings &gt; Connections &gt; Mobile networks &gt; Data roaming<\/li>\n<\/ul>\n\n\n\n<p>If you purchased a Felix Mobile international roaming plan instead of an <a href=\"https:\/\/esim.holafly.com\/esim-australia\/\" target=\"_blank\" rel=\"noreferrer noopener\">eSIM for Australia<\/a>, there will be different approaches to fix your data. Reach out to Felix customer support for more assistance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-1024x576.jpg\" alt=\"Steps to turn on data roaming.\" class=\"wp-image-327723\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming-600x338.jpg 600w, https:\/\/media.holafly.com\/sites\/1\/2025\/09\/Steps-to-turn-on-data-roaming.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Steps to turn on data roaming.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Toggle Airplane Mode on and off<\/h3>\n\n\n\n<p><strong>Airplane Mode forces your phone to reconnect to the network<\/strong>, which often fixes minor network connection errors.<\/p>\n\n\n\n<p>Turn Airplane Mode on for 10 to 15 seconds, then turn it off. Wait up to one minute for signal and data to return.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-1024x576.jpg\" alt=\"Turn on airplane mode on android and iphone\" class=\"wp-image-304484\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone-600x338.jpg 600w, https:\/\/media.holafly.com\/sites\/1\/2023\/10\/Turn-on-airplane-mode-on-android-and-iphone.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">How to turn on airplane mode on Android (left) and iPhone (right).<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Manually select a local network in settings<\/h3>\n\n\n\n<p>If Felix is not connecting automatically, try selecting the network manually.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone<\/strong>: Settings &gt; Mobile &gt; Network Selection &gt; turn off Automatic, then choose a network<\/li>\n\n\n\n<li><strong>Samsung<\/strong>: Settings &gt; Connections &gt; Mobile networks &gt; Network operators &gt; turn off Select automatically, then choose a network<\/li>\n<\/ul>\n\n\n\n<p>If this doesn\u2019t solve the issue, switch back to automatic network selection.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1024x576.jpg\" alt=\"Manually select a local network\" class=\"wp-image-341505\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Manually select a local network.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Update or reset your APN settings<\/h3>\n\n\n\n<p>If you have a signal but no internet, APN is a common cause. Felix lists its APN as <strong>live.vodafone.com (VF WEB)<\/strong>. Make sure it is set as such. Otherwise, mobile data won\u2019t work.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone<\/strong>: Settings &gt; Mobile\/Cellular Service &gt; Mobile Data Network (if visible)<\/li>\n\n\n\n<li><strong>Samsung<\/strong>: Settings &gt; Connections &gt; Mobile networks &gt; Access Point Names<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Reset your network settings<\/h3>\n\n\n\n<p><strong>Use this method last<\/strong>, because it wipes saved Wi-Fi networks, Bluetooth pairings, and other network settings.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhone<\/strong>: Settings &gt; General &gt; Transfer or Reset iPhone &gt; Reset &gt; Reset Network Settings<\/li>\n\n\n\n<li><strong>Samsung<\/strong>: Settings &gt; General management &gt; Reset &gt; Reset network settings<\/li>\n<\/ul>\n\n\n\n<p>After the reset, restart your phone again and re-check Mobile Data and Data Roaming.<\/p>\n\n\n\n<p>If none of the above fixes your issue, contact Felix support and request an eSIM replacement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Choose-Holafly-for-peace-of-mind-as-you-travel\"><\/span>Choose Holafly for peace of mind as you travel<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your Felix eSIM still is not working and you need a reliable backup, a travel eSIM can be a simple way to get data running again without waiting on a replacement profile. With <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly<\/strong><\/a>, you can set up your eSIM before you leave, then use <strong>unlimited data<\/strong> for maps, messages, and bookings as soon as you land, with no need to swap a physical SIM.<\/p>\n\n\n\n<p>To choose the right option, you can compare destinations and trip lengths in the <a href=\"https:\/\/esim.holafly.com\/shop\/\" target=\"_blank\" rel=\"noreferrer noopener\">Holafly eSIM shop<\/a>, or use <a href=\"https:\/\/esim.holafly.com\/plans\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Holafly Plans<\/strong><\/a> subscription service if you travel frequently and want ongoing coverage in 170+ destinations with a single eSIM.\u00a0<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/locked-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Get an unlimited data eSIM<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>Use code MYESIMNOW5 for 5% off at checkout<br \/>          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Explore Holafly eSIMs<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n","protected":false},"excerpt":{"rendered":"<p>Felix eSIM not working? Try quick fixes for iPhone and Android, including data roaming, network selection, APN settings, and a network reset.<\/p>\n","protected":false},"author":357,"featured_media":350974,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-350967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Felix eSIM not working? Reasons and how to fix it - Holafly<\/title>\n<meta name=\"description\" content=\"Felix eSIM not working? 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