{"id":341810,"date":"2026-07-23T17:32:24","date_gmt":"2026-07-23T10:32:24","guid":{"rendered":"https:\/\/esim.holafly.com\/?p=341810"},"modified":"2026-07-23T17:32:24","modified_gmt":"2026-07-23T10:32:24","slug":"superloop-esim-not-working","status":"publish","type":"post","link":"https:\/\/esim.holafly.com\/en-au\/blog\/superloop-esim-not-working\/","title":{"rendered":"Superloop eSIM not working? Quick fixes to get connected again"},"content":{"rendered":"\n<p><strong>If your Superloop eSIM is not working, you\u2019re likely stuck during setup or struggling to connect to mobile data. <\/strong>Maybe the QR code won\u2019t scan, your phone shows \u201cNo Service\u201d, or nothing happens after activation.&nbsp;<\/p>\n\n\n\n<p>This guide walks you through Superloop eSIM\u2019s most common issues on both iPhone and Samsung and shows you how to fix them step by step.<\/p>\n\n\n\n<p>And if troubleshooting doesn\u2019t work out, you\u2019ll also find Holafly <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">international eSIM<\/a>, a seamless superloop alternative to stay connected across Australia and beyond.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/chill-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Unlimited data. Peace of mind.<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nMake sure you have travel data that's there when you need it most.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Buy a Holafly eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/superloop-esim-not-working\/#Why-is-your-Superloop-eSIM-not-working\" >Why is your Superloop eSIM not working?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/superloop-esim-not-working\/#How-to-fix-Superloop-eSIM-issues\" >How to fix Superloop eSIM issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/esim.holafly.com\/en-au\/blog\/superloop-esim-not-working\/#Stay-connected-hassle-free-with-Holafly-eSIM\" >Stay connected hassle-free with Holafly eSIM<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why-is-your-Superloop-eSIM-not-working\"><\/span>Why is your Superloop eSIM not working?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your <a href=\"https:\/\/esim.holafly.com\/reviews\/superloop-esim-australia\/\" target=\"_blank\" rel=\"noreferrer noopener\">Superloop eSIM<\/a> isn\u2019t working as expected, it might be an activation issue, a QR code error, or incorrect mobile settings.\u00a0<\/p>\n\n\n\n<p>Here are some other possible reasons why your <a href=\"https:\/\/esim.holafly.com\/how-to\/esim-not-working\/\">eSIM is not working<\/a>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your phone isn\u2019t <\/strong><a href=\"https:\/\/esim.holafly.com\/how-to\/esim-phones\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM compatible<\/strong><\/a>: Not all devices support eSIM, and some are still carrier-locked.<\/li>\n\n\n\n<li><strong>eSIM activation is failing<\/strong>: You might have scanned the QR code, but network or app errors can prevent full activation.<\/li>\n\n\n\n<li><strong>The eSIM QR code has expired or was already used<\/strong>: Superloop eSIM QR codes are single-use and can\u2019t be reused once installed or transferred.<\/li>\n\n\n\n<li><strong>The <\/strong><a href=\"https:\/\/esim.holafly.com\/how-to\/what-is-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>eSIM<\/strong><\/a><strong> is installed but inactive<\/strong>: You might have installed the eSIM on your phone, but forgotten to select it for data use.<\/li>\n\n\n\n<li><strong>Your <\/strong><a href=\"https:\/\/esim.holafly.com\/internet\/what-is-mobile-data\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mobile data<\/strong><\/a><strong> or roaming is turned off<\/strong>: These settings need to be manually enabled to have a connection.<\/li>\n\n\n\n<li><strong>The network isn\u2019t connecting automatically<\/strong>: your phone may not find the right signal without manual setup.<\/li>\n\n\n\n<li><strong>Your device\u2019s <\/strong><a href=\"https:\/\/esim.holafly.com\/faq\/esim-setup-guide\/apn-setup-holafly-esims\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Access Point Name (APN) settings<\/strong><\/a><strong> are missing or incorrect<\/strong>: Without the right APN setting, your data connection simply won\u2019t work.<\/li>\n\n\n\n<li><strong>Your eSIM was deleted accidentally<\/strong>: Removing your eSIM means you\u2019ll need to request a QR code.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How-to-fix-Superloop-eSIM-issues\"><\/span>How to fix Superloop eSIM issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Start with the basics and work through each step; most Superloop eSIM problems can be fixed in just a few minutes. Instructions may vary slightly between iPhone and Samsung devices, and we\u2019ll note those where needed.<\/p>\n\n\n\n<p>If you reach the end and your eSIM still isn\u2019t working, contact Superloop support, or consider a <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">travel eSIM<\/a> like Holafly for a smoother setup experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check if your device supports Superloop eSIM<\/h3>\n\n\n\n<p>Make sure your phone is eSIM-compatible and <a href=\"https:\/\/esim.holafly.com\/faq\/compatibility\/is-my-phone-unlocked-and-able-to-use-esims\/\" target=\"_blank\" rel=\"noreferrer noopener\">unlocked from any other carrier<\/a>. To check <a href=\"https:\/\/esim.holafly.com\/how-to\/check-phone-esim-compatible\/\" target=\"_blank\" rel=\"noreferrer noopener\">if your phone supports eSIM<\/a>, follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>iPhone:<\/em> <strong>Settings &gt; Mobile &gt; Add eSIM<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li><em>Samsung:<\/em> <strong>Settings &gt; Connections &gt; SIM manager<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Check if your Superloop eSIM QR code has expired and request a replacement if needed<\/h3>\n\n\n\n<p>QR codes can expire or become invalid after first use. If you see an error when scanning, contact Superloop support to issue a new one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restart your phone after installation<\/h3>\n\n\n\n<p>Once the eSIM is installed, restart your device to finalise setup. This can resolve connection delays or signal dropouts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Turn on mobile data and data roaming<\/h3>\n\n\n\n<p>Your eSIM won\u2019t connect unless both <a href=\"https:\/\/esim.holafly.com\/internet\/what-is-mobile-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">mobile data<\/a> and <a href=\"https:\/\/esim.holafly.com\/roaming\/superloop-international-roaming\/\" target=\"_blank\" rel=\"noreferrer noopener\">Superloop\u2019s international roaming<\/a> are enabled. Here is how to do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>iPhone:<\/em> Go to <strong>Settings &gt; Mobile Data &gt; Data Roaming<\/strong><\/li>\n\n\n\n<li><em>Samsung:<\/em> Go to <strong>Settings &gt; Network &amp; Internet &gt; Roaming<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Enable and disable Airplane Mode<\/h3>\n\n\n\n<p>Turn on the <a href=\"https:\/\/esim.holafly.com\/internet\/airplane-mode\/\" target=\"_blank\" rel=\"noreferrer noopener\">Airplane Mode<\/a>, wait for 10 seconds, and turn it off again. This resets your connection and can help the eSIM find a network.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Manually select a local network<\/h3>\n\n\n\n<p>If the automatic connection fails, you need to choose a network manually.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>iPhone:<\/em> <strong>Settings &gt; Mobile &gt; Network Selection &gt; disable Automatic<\/strong><\/li>\n\n\n\n<li><em>Samsung:<\/em> <strong>Settings &gt; Connections &gt; Mobile Networks &gt; Network Operators<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1024x576.jpg\" alt=\"Manually select a local network\" class=\"wp-image-341505\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Manually-select-a-local-network.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">If you\u2019re an Android user, follow these steps to manually select a local network.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Update or reset your APN settings<\/h3>\n\n\n\n<p>Incorrect APN settings can block your data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>iPhone:<\/em> <strong>Settings &gt; Mobile Data &gt; Mobile Data Network &gt; Reset Settings<\/strong><\/li>\n\n\n\n<li><em>Samsung:<\/em> <strong>Settings &gt; Mobile Network &gt; Access Point Names &gt; Reset to default<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Check Superloop\u2019s support site for their recommended APN if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reset your network settings<\/h3>\n\n\n\n<p>This clears out old connection errors or configuration issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>iPhone:<\/em> <strong>Settings &gt; General &gt; Transfer or Reset &gt; Reset &gt; Reset Network Settings<\/strong><\/li>\n\n\n\n<li><em>Samsung:<\/em> <strong>Settings &gt; General Management &gt; Reset &gt; Reset Network Settings<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Superloop customer support<\/h3>\n\n\n\n<p>If none of the above help, there may be an issue on the provider\u2019s end, not an issue with your device. Contact Superloop\u2019s customer support to see if they can solve your issue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim-1024x576.jpg\" alt=\"Holafly europe esim\" class=\"wp-image-340568\" srcset=\"https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim-1024x576.jpg 1024w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim-300x169.jpg 300w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim-768x432.jpg 768w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim-1536x864.jpg 1536w, https:\/\/media.holafly.com\/sites\/1\/2026\/01\/Holafly-europe-esim.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Get an eSIM for your preferred destination on the Holafly app, with flexible duration and fast checkout before your trip.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Stay-connected-hassle-free-with-Holafly-eSIM\"><\/span>Stay connected hassle-free with Holafly eSIM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your Superloop eSIM still is not working, <a href=\"https:\/\/esim.holafly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Holafly eSIM<\/a> offers a simpler way forward.<\/p>\n\n\n\n<p>With no roaming fees and clear, upfront pricing, Holafly\u2019s travel eSIM lets you choose daily or <a href=\"https:\/\/esim.holafly.com\/plans\/\" target=\"_blank\" rel=\"noreferrer noopener\">monthly plans<\/a> that fit your needs.\u00a0<\/p>\n\n\n\n<p>You\u2019ll get coverage in over 200 destinations, unlimited data, and the freedom to set it up in minutes.<\/p>\n\n\n\n<p>And if anything ever goes wrong, multilingual support is available 24\/7 to get you back on track.<\/p>\n\n\n  <div class=\"sidebar-blog banners-blog-wide invert-banner\">\n    <div\n      class=\"sidebar-blog-widget text-color-white \"\n              style=\"background-color: #E12B57\" >\n      <div>\n                              <div class=\"illustration\">\n              <img decoding=\"async\" src=\"https:\/\/media.holafly.com\/sites\/1\/2024\/11\/books-CTA-illustration.svg\" alt=\"\">\n            <\/div>\n                        <\/div>\n      <div>\n                  <div class=\"title\">\n            <p>Connect to the fastest networks<\/p>\n          <\/div>\n                          <div class=\"description\">\n            <br \/>\nInternational eSIMs, local networks. Enjoy the best of both worlds with Holafly.<br \/>\n          <\/div>\n                                              <button class=\"btn-primary-l cta-primary\">\n              <a target=\"_blank\" href=\"https:\/\/esim.holafly.com\/\">Get a Holafly eSIM<\/a>            <\/button>\n                                <\/div>\n    <\/div>\n  <\/div>\n  \n\n\n\n<p class=\"has-background\" style=\"background-color:#ffffba\"><strong>Disclaimer<\/strong>: The data in this article is accurate as of February 4th, 2026, and is subject to change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your Superloop eSIM is not working, this guide shows how to fix activation errors, signal issues, and other common problems on your device.<\/p>\n","protected":false},"author":295,"featured_media":341815,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-341810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Superloop eSIM not working? 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